Natuzzi Complaints and reviews

Natuzzi reviews, Natuzzi complaints, read Natuzzi reviews, find Natuzzi reviews, Natuzzi scam reports
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  • 74 complaints
  • $91,060 claimed losses
  • $1,231 average
  • 11996 since Feb 19, 2008

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Natuzzi
Main address: 130 West Commere Avenue 27260 High Point NC
, , http://us.natuzzi.com/65/25c/write_to_us
Natuzzi reviews, Natuzzi complaints, read Natuzzi reviews, find Natuzzi reviews, Natuzzi scam reports
  • 74 complaints
  • $91,060 claimed losses
  • $1,231 average
Had an experience with Natuzzi?
Submit review ›
74 reviews found
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  • Apr 05
  • New York City, New York
  • Leather Recliner
  • 6

I ordered a Natuzzi leather recliner, which took three months to arrive. I was misled as to where the chair was made. They claim to be Italian, but the chair was made in China. It arrived with all kinds of defects including dents, buldges, misaligned seems, etc. and not the retailer or Natuzzi is standing behind this. They claim a 10 year warranty, but they will never honor it. Save your hard... Read more

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  • Mar 05
  • Raleigh, North Carolina
  • Leather Sectional Sofa
  • 30

This sofa costed $9000. I purchased from an elite furniture store in NC. The furniture did everything they could to help but Natuzzi did nothing. The furniture was sagging the day it arrived. DO NO PURCHASE THIS FURNITURE DUE TO LOW QUALITY POLYURETHANE! This causes the area where you sit to sag tremendously! It was a horrifying experience and after 4 months I am still going back and forth... Read more

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  • Jan 20
  • Toledo, Ohio
  • Natuzzi Sofa
  • 37

I purchased a Natuzzi sofa, recliner and chair. I spent approximately $3,000.00. The leather is peeling off and I have no kids and no pets. The furniture is basically used for decoration. My wife and I hardly ever sit on the furniture. I sent an email to Natuzzi on 12/25/13 and have not received a reply as of 1/20/14.I will never purchase from them again as I am stuck with this furniture until I... Read more

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  • Jan 02
  • Rochester, New York
  • Couches
  • 37

Purchased two couches and one chair for 3k. Within 2 years both have frame damage and ripping. Called bon ton. Still not satisfied. Great leather but very cheap frame. Refuse to ever buy nattuzi again. I have spoken to many consumer's and they have spoke highly of nattuzi. What is going on with the furniture business. Spend a lot of money and get very poor workmanship. Please help. Bon ton... Read more

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  • Dec 26, 2013
  • West Palm Beach, Florida
  • Furniture
  • 41

Overpriced and built like cheap junk. Fell apart in less than three years. Called compnay...basically told me tough luck. Sometimes hype, price and quality just do not jive. They fooled me once...never again. Next time it's rooms to go....at least they charge appropriately for the *** they sell...and they don't caryy this line of overpriced junk like this Natuzzi recliner. JUNK *** OVERPRICED... Read more

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  • Nov 30, 2013
  • Erie, Pennsylvania
  • Sofa
  • 45

Bought what we thought was a good sofa (Natuzzi) from Sofa Mart, paying a little over $1500. Began to notice the area between the cushions starting to collapse. Then the front corner of the frame was down to the floor. Flipped it over and removed the bottom cover and found the one cross support had broken apart, the center support had cracked in half, and the front corner of the frame had broken... Read more

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  • Nov 22, 2013
  • Sofa
  • 49

I HAVE HAD THE WORST EXPERIENCE TRYING TO DEAL WITH CUSTOMER SERVICE. THE CABLE THAT RAISES THE FOOT REST ON MY COUCH IS BROKEN. THIS IS THE 2ND TIME THIS HAS HAPPENED. THE FIRST TIME THE REPAIR WAS HANDLED LOCALLY THRU THE DEALER. THIS TIME I CAN GET NO SERVICE FROM NATUZZI. INITIALLY I CONNECTED WITH CUSTOMER SERVICE VIA EMAIL AND RECEIVED A RESPONSE QUICKLY. THEY GAVE ME A CLAIM NUMBER. SOON... Read more

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  • Nov 20, 2013
  • Albany, New York
  • Furniture Quality
  • 42

The finish workmanship of the Natuzzi Editions I purchased from Ramour and Flanigan was horrendous! The furniture was swapped out several times and I finally had to settle on the least worst pieces. It looks like Walmart quality, not what I knew as Natuzzi. I will never buy Natuzzi again. Raymour and Flanigan were frustrated too and tried their best to find pieces I ordered that were not... Read more

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  • Nov 19, 2013
  • Sofa
  • 53

I really wished I'd done my online research before placing my order, but I never would have imagined such an experience with Natuzzi is even possible. I placed my order with Natuzzi, Boca Raton, 24 weeks ago. They demanded upfront payment with the guise that a discount would be applied. I was promised delivery in 16 weeks. 24 weeks later and I am out the money and the couch is nowhere to be... Read more

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  • Oct 07, 2013
  • Sofa
  • 39

I am us military and was stationed in italy and the shippers ripped the leather and I believe cracked or weakened the frame. A repair company was sent out and fixed the leather and put some extra screws in the frame through the backing of the leather in a very improper repair way. I never recieved an english manual even after multiple requests I never recieved warranty information at all. I... Read more

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