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With Official Company Response

  • Mar 30
  • Furniture and Decor
  • Northbrook, Illinois
  • Sectional
  • 1
  • 1
  • 104
  • REVIEW RATING 5/5

We bought a Mc Crearu sectional from Carsons in Wilmette. The material began to bead and shred right away. They gave us new cushions but they did the same. Some 23 year old girl cAme by m said we need to flip the cushions. Really, one month and they are trash. Carsons refused to help and Mc Crary could care less. Never ever buy from Carsons Furniture, they deceived us on the quality and did... Read more

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With Official Company Response

  • Mar 22
  • Furniture and Decor
  • Vero Beach, Florida
  • Sofa Cushion
  • 2
  • 2
  • 229
  • REVIEW RATING 5/5
Natuzzi - Review about Sofa Cushion from Vero Beach, Florida
1 of 2

My 5K Natuzzi sofa cushions have all collapsed in less than six months. Very inferior foam. Supposed to be Itailian made. I think it is Chinese junk. Read more

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With Official Company Response

  • Mar 14
  • Furniture and Decor
  • Detroit, Michigan
  • Leather Couch
  • 1
  • 1
  • 398
  • REVIEW RATING 5/5

A few years ago,I bought a very nice looking leather couch, love seat, and recliner made by Natuzzi. Less than 2 years after purchase, the frame of the recliner split and fell apart. About a year after that, the seat support of the couch failed, and the seat cushions literally fell through, to the floor. Being quite handy, I carefully disassembled both and repaired/improved them. Having done... Read more

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With Official Company Response

  • Feb 25
  • Furniture and Decor
  • Nottingham, Nottingham
  • Sofa
  • 1
  • 1
  • 55
  • REVIEW RATING 4/5

All the custions are flat after being used just once. The filling on the arms has slipped sideways all after 3 years use no kids no pets the biggest load of cap I've ever brought Read more

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With Official Company Response

  • Feb 19
  • Furniture and Decor
  • Derby, England
  • Leather Sofa
  • 1
  • 1
  • 418
  • REVIEW RATING 5/5

Order s leather sofa costing £3,500 when delivered they had completely changed the electric mechanism. A couple of months later the sofa leather had badly stretched in a number of places on the sofa and the seat has compressed. Advised that it is all with their tolerance levels and this should be expected. They were unable to confirm what the tolerance level is or what the stretch was. However it... Read more

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With Official Company Response

  • Feb 02
  • Furniture and Decor
  • Staten Island, New York
  • Leather Couch
  • 2
  • 2
  • 708
  • REVIEW RATING 5/5

I have owned my 2 piece couch for 5 years.. We spent well over 2500 dollars for the set. About a year ago I have complained to natuzzi about what the couch looks like and they did nothing for me. I couldn't believe after 5 years it looks the way it does. I tried snapping a picture but for some reason it's not loading but once you reach out to me I would be more than happy to show you what your... Read more

Was this review helpful? 3 4

With Official Company Response

  • Jan 17
  • Furniture and Decor
  • Hinsdale, Illinois
  • Recliner
  • 4
  • 4
  • 268
  • REVIEW RATING 5/5

I could not get a replacement mechanism for my $1300. Recliner within the 10 year period. Also Carsons in downers grove, IL did not offer any assistance in finding a repairman, even at my own expense. SO I have a great looking $1600.00 leather recliner sitting in my house that doesn't work...GO FIGURE ! ! natuzzi - HAS POOR WARRANTY POLICY, DOES NOT MAINTAIN REPAIR PARTS, DOES NOT REPLY TO... Read more

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With Official Company Response

  • Dec 12, 2014
  • Furniture and Decor
  • Sectional
  • 3
  • 3
  • 739
  • REVIEW RATING 5/5

Four months and all my cushions are sagging!!$4500. Now they want to send a repair man to fix it. A four month old $4500 sectional should not need repair. Very poor quality . would never have made this purchase had I known what I know now. This was Sears in Wpg Polo Park area . Scared to see how they will try to repair this junk, Of course no refund I am very unhappy & will not make another... Read more

Was this review helpful? 4 1

  • Dec 01, 2014
  • Furniture and Decor
  • London, London
  • Tv Shelf
  • 570
  • REVIEW RATING 5/5

I bought the display a sofa and a TV unit at Natuzzi. After I paid them, the staff told us, "by the way, there is no guarantee for the display, the product is non refundable-changeable; you need to arrange a delivery yourself and one of the TV shelf is around 80 Kg." He offered that we could pay another 150 pounds for their delivery service. This is completed cheating behaviour, he should told... Read more

Was this review helpful? 2 1

  • Nov 17, 2014
  • Furniture and Decor
  • Bronx, New York
  • Sectional
  • 34
  • REVIEW RATING 3/5

I bought my sectional from macys and from the very first day it was broken, the back board piece was off by a few inches and did not line up. I waited nearly 6 months for my delivery. Now my electric recliner isnt working/BROKEN! Please I had tried effortlessly to contact the company but nothing. Read more

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