Natuzzi Complaints and Reviews

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Main address: 130 West Commere Avenue 27260 High Point NC
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  • 84+2 mobile complaints
  • $110K claimed losses
  • $1.3K average
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  • From mobile
  • Natuzzi
  • Nov 17
  • by anonymous
  • #559045

I bought my sectional from macys and from the very first day it was broken, the back board piece was off by a few inches and did not line up. I waited nearly 6 months for my delivery. Now my electric recliner isnt working/BROKEN! Please I had tried effortlessly to contact the company but nothing. Add comment


  • Nov 11
  • Furniture and Decor
  • Columbus, Ohio
  • Leather Sectional
  • 171

Soon after we bought a Natuzzi leather sectional the stain/color started to come off. It would also stain clothes after sitting on it. And good luck getting hold of anyone that cares or anyone for that matter. I have tried several times contacting someone without any luck. Natuzzi will NOT stand behind their product and customer service is worthless! DO NOT BUY anything Natuzzi! I paid good... Read more

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  • Nov 06
  • Furniture and Decor
  • Katy, Texas
  • Leather Sofa
  • 106

Try to contact them via their own website. GOOD LUCK. Caveat Emptor. I purchased a sofa and a love seat I decided to reupholster it and try to contact them. It has been several years but nonetheless they are still "doing business"... if that is what you call selling a product and offering no viable way for the consumer to contact yourself for support issues. Their website is abominable- at least... Read more

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  • Oct 17
  • Furniture and Decor
  • Poor Customer Service
  • 441

We purchased a Couch about a year ago. I can not contact anyone from Natuzzi. Its like they dont want to call back. Had one guy tell me they were going to help thru Facebook, but never called me the next day. The place we bought it went out of business, and told us that we were on our own. What type of company is this???????????? We are not happy. Our first Natuzzi couch was great, thats why we... Read more

Was this review helpful? 3 1
  • From mobile
  • Natuzzi
  • Sep 15
  • by anonymous
  • #534343

I purchased two sofas, not love seats.They had two cushions, not three and now the cushions have collapsed in the middle of the couch where ever they meet. They are discolored even though I spent $300.00 on the cleaning and maintenance set. I paid DVD$2000.00 for each couch. I expect them to honor their guarantee. charlotte herbstman Las vegas, NV Add comment


  • Sep 09
  • Furniture and Decor
  • Boca Raton, Florida
  • Positive Experience
  • 883

My Husband and I purchased a sectional at the Galleria mall along with 2 recliner chairs , Tatiana was very nice and explained exactly what we were buying and why it was more money than the natuzzi sold at macy's ,I didn't know that they made the furniture in china for macy's! I was very surprised! but what we purchased was 100% made in italy and you can really see the difference! the cost was... Read more

Was this review helpful? 6 0


  • Aug 31
  • Furniture and Decor
  • Holland, Ohio
  • Leather Furniture
  • 1
  • 1
  • 1308

Bought Natuzzi leather Sofa, Loveseat, Chair and Ottoman. After about 6 years the leather started to crack and so since we bought a warranty on the leather with Art Van, we asked that it be replaced. They asked us if we put leather conditioner on it as required and we told them that we had put the conditioner on that they sold us for the furniture. They then stated they would repair it by... Read more

Was this review helpful? 7 1


  • Jul 20
  • Furniture and Decor
  • Sofas
  • 1
  • 1
  • 1893

I purchased a natuzzi 3 piece suite 15 years ago and I could not have been happier. To be truthful we got fed up looking at it and decided to give it to my son and buy another. I wish I had known Natuzzi had moved the manufacturing from Italy to Brazil and China. I bought 2 sofas and a reclining chair 2 months ago. After a week in the house I noticed the cushions were sagging badly, next the... Read more

Was this review helpful? 15 5


  • Jun 26
  • Furniture and Decor
  • Reclining Loveseat
  • 523

Paid over 2 grand for a relining leather loveseat. Cables broke within a few years, with very limited use. Called Natuzzi....first they are still operating in the 70's. Only except CHECKS for payment of replacement parts. It takes about 3 weeks for them to arrive because they wait 10 days for your check to clear before they ship. What !! it is 2014, Wake Up and welcome to the new century. Second... Read more

Was this review helpful? 1 1


  • May 15
  • Furniture and Decor
  • Fairfax, Virginia
  • Sofa
  • 550

I bought a sofa from Natuzzi for $3900 around april of 2013. I have ordered the sofa set with BIF @ Fairfax, VA and their customer service is HORRIBLE too. When I have received, it came with a broken footrest, exposed metal parts in the foot rest due to not stiching the leather properly over it, different foam densities for different parts of the sectional i.e one part of the sectional is very... Read more

Was this review helpful? 2 0
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