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Do not buy a Natuzzi product - no matter how nice it looks
1 of 2

These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim. Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem. I suspect that they are counting on selling volume and hoping that people will simply go away when they get... Read more

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Hi: When I contacted Pissed Consumer looking for a way to get parts for the Natuzzi chair they came up with ccook@natuzzi.com. I contacted a lady from Natuzzi bblake@natuzzi.com She is after sales coordinator for consumers in NC. She was VERY helpful and sent me two sets of pulls when I only needed one.... There is a telephone number that I never tried though.... 336-887-8300..There is a 3 X 5... Read more

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Have Natuzzi furniture that is under warranty electrical reclining chairs the motor went out on one took six months to get a new motor now I am face with the issue of collapse seating and I'm told even though the furniture is under warranty that the cushion is not warranted they call it losing its resilience trying to figure out what to do how to get this repair any comments will be excepted Read more

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shopped at the bay loved the look of this nice Italian made love seat. Not really using it at all, then I noticed that one leg was bent in, not able to sit on it because frame was damaging my hardwood floor. Did some digging, not made in Italy afterall, made in China. Repair guy comes in and wedges a 2 by 4 into the love seat to shore up the leg. It was unsupported and held by glue and 5 bent... Read more

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Don't buy Natuzzi furniture!
1 of 3

On November 23, 2013 I purchased a Natuzzi couch and recliner from Raymour and Flanigan in Horseheads, NY. In two years, the cushions have lost their resiliency in many places and the leather is showing significant wear. I would consider our use to be "normal" - two adults working during the day, no children. In 1999, I purchased a Natuzzi couch and was so pleased with the quality, I purchased... Read more

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We purchased a new Natuzzi sofa loveseat combination about 3 years ago from a Toronto Sears store. The cushions have caved-in in a couple of spots and neither the store or Natuzzi will even try to fix them. Obviously Natuzzi is not the quality product we were led to believe it is. It is impossible to contact Natuzzi and the Sears store customer service claimed they could do nothing as we did not... Read more

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After 3 years the leather starting cracking and flaking. We are 2 of us and it is on all 3 pieces! So it can't be wear n tear on pieces that are not even used! Within 7 months and a battle the mechanism on two recliners were replaced. Natuzzi did send me for future various pieces . Every time rep came it cost 265.00. So disappointed. In 40 years. I have previously had natuzzi coaches with... Read more

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Just to add natuzzi looks great and that's all, if it's built in China don't buy it . I brought almost $2000 sofa and after one year frame broke and cushion sunk, I was lucky Sears exchanged it because natuzzi has 10 years warranty on frame,but I also brought some leather sofa also $1400 made in Canada and its same when I called Sears they said they can't help and that I need to call Guardsmen... Read more

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Where do you find replacement Recliner Release Pull handles for Natuzzi Recliners??? My Recliner Release pull handle broke and I have looked everywhere on the internet for a replacement part but cannot find the part. This pull handle has a cable to the underside of the chair which pulls up the foot rest and reclines the chair. It is a great chair but If you purchase a Natuzzi piece of furniture... Read more

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Within three years of regular adult, no pets use, three cushions are sagging, two of them are peeling, exposing the base untinted leather. The 10 year warranty does not cover wear and tear after one year. Suspect this is not real leather but bonded leather, which does peel after a while. Also, think filler material is very poor quality. Never had a problem with much older real leather... Read more

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