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    • Customer service2
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  • May 20
  • Furniture and Decor
  • San Marino, San Marino
  • Sofa
  • 27
  • REVIEW RATING 4/5

Got a sofa on delivery and I've found out they could not install it properly as they missed few holes.So they've brought back to technical dept. to fix the problem..few weeks later they return the sofa with the undercover texture broken (there was a hole!!!) as they drilled directly on the cover,unbelievable how poor is the service! Still the sofa is far from the final delivery after 70 days from... Read more

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  • Apr 27
  • Furniture and Decor
  • Columbia, Illinois
  • Leather Sofa
  • 209
  • REVIEW RATING 4/5

We bought a leather sofa and love seat that cost over $3,000 in November 2009. The frame of the sofa cracked in the middle. The middle cushion flat. The frame was guaranteed for 10 years. We had to go out and purchase a new sofa with chairs. Very disappointed in the quality. We cannot contact the store because they went out of business. Is there a number that we can call? Could not find one on... Read more

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  • Mar 30
  • Furniture and Decor
  • Northbrook, Illinois
  • Sectional
  • 1
  • 1
  • 187
  • REVIEW RATING 5/5

We bought a Mc Crearu sectional from Carsons in Wilmette. The material began to bead and shred right away. They gave us new cushions but they did the same. Some 23 year old girl cAme by m said we need to flip the cushions. Really, one month and they are trash. Carsons refused to help and Mc Crary could care less. Never ever buy from Carsons Furniture, they deceived us on the quality and did... Read more

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With Official Company Response

  • Mar 22
  • Furniture and Decor
  • Vero Beach, Florida
  • Sofa Cushion
  • 2
  • 2
  • 412
  • REVIEW RATING 5/5
Natuzzi - Review about Sofa Cushion from Vero Beach, Florida
1 of 2

My 5K Natuzzi sofa cushions have all collapsed in less than six months. Very inferior foam. Supposed to be Itailian made. I think it is Chinese junk. Read more

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With Official Company Response

  • Mar 14
  • Furniture and Decor
  • Detroit, Michigan
  • Leather Couch
  • 1
  • 1
  • 577
  • REVIEW RATING 5/5

A few years ago,I bought a very nice looking leather couch, love seat, and recliner made by Natuzzi. Less than 2 years after purchase, the frame of the recliner split and fell apart. About a year after that, the seat support of the couch failed, and the seat cushions literally fell through, to the floor. Being quite handy, I carefully disassembled both and repaired/improved them. Having done... Read more

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With Official Company Response

  • Feb 25
  • Furniture and Decor
  • Nottingham, Nottingham
  • Sofa
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

All the custions are flat after being used just once. The filling on the arms has slipped sideways all after 3 years use no kids no pets the biggest load of cap I've ever brought Read more

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With Official Company Response

  • Feb 19
  • Furniture and Decor
  • Derby, England
  • Leather Sofa
  • 1
  • 1
  • 528
  • REVIEW RATING 5/5

Order s leather sofa costing £3,500 when delivered they had completely changed the electric mechanism. A couple of months later the sofa leather had badly stretched in a number of places on the sofa and the seat has compressed. Advised that it is all with their tolerance levels and this should be expected. They were unable to confirm what the tolerance level is or what the stretch was. However it... Read more

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With Official Company Response

  • Feb 02
  • Furniture and Decor
  • Staten Island, New York
  • Leather Couch
  • 2
  • 2
  • 795
  • REVIEW RATING 5/5

I have owned my 2 piece couch for 5 years.. We spent well over 2500 dollars for the set. About a year ago I have complained to natuzzi about what the couch looks like and they did nothing for me. I couldn't believe after 5 years it looks the way it does. I tried snapping a picture but for some reason it's not loading but once you reach out to me I would be more than happy to show you what your... Read more

Was this review helpful? 3 4

With Official Company Response

  • Jan 17
  • Furniture and Decor
  • Hinsdale, Illinois
  • Recliner
  • 4
  • 4
  • 309
  • REVIEW RATING 5/5

I could not get a replacement mechanism for my $1300. Recliner within the 10 year period. Also Carsons in downers grove, IL did not offer any assistance in finding a repairman, even at my own expense. SO I have a great looking $1600.00 leather recliner sitting in my house that doesn't work...GO FIGURE ! ! natuzzi - HAS POOR WARRANTY POLICY, DOES NOT MAINTAIN REPAIR PARTS, DOES NOT REPLY TO... Read more

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With Official Company Response

  • Dec 12, 2014
  • Furniture and Decor
  • Sectional
  • 3
  • 3
  • 812
  • REVIEW RATING 5/5

Four months and all my cushions are sagging!!$4500. Now they want to send a repair man to fix it. A four month old $4500 sectional should not need repair. Very poor quality . would never have made this purchase had I known what I know now. This was Sears in Wpg Polo Park area . Scared to see how they will try to repair this junk, Of course no refund I am very unhappy & will not make another... Read more

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