Natuzzi Complaints and Reviews

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Main address: 130 West Commere Avenue 27260 High Point NC
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  • 82+1 mobile complaints
  • $110K claimed losses
  • $1.3K average
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  • Oct 17
  • Furniture and Decor
  • Poor Customer Service
  • 115

We purchased a Couch about a year ago. I can not contact anyone from Natuzzi. Its like they dont want to call back. Had one guy tell me they were going to help thru Facebook, but never called me the next day. The place we bought it went out of business, and told us that we were on our own. What type of company is this???????????? We are not happy. Our first Natuzzi couch was great, thats why we... Read more

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  • From mobile
  • Natuzzi
  • Sep 15
  • by anonymous
  • #534343

I purchased two sofas, not love seats.They had two cushions, not three and now the cushions have collapsed in the middle of the couch where ever they meet. They are discolored even though I spent $300.00 on the cleaning and maintenance set. I paid DVD$2000.00 for each couch. I expect them to honor their guarantee. charlotte herbstman Las vegas, NV Add comment


  • Sep 09
  • Furniture and Decor
  • Boca Raton, Florida
  • Positive Experience
  • 573

My Husband and I purchased a sectional at the Galleria mall along with 2 recliner chairs , Tatiana was very nice and explained exactly what we were buying and why it was more money than the natuzzi sold at macy's ,I didn't know that they made the furniture in china for macy's! I was very surprised! but what we purchased was 100% made in italy and you can really see the difference! the cost was... Read more

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  • Aug 31
  • Furniture and Decor
  • Holland, Ohio
  • Leather Furniture
  • 1
  • 1
  • 922

Bought Natuzzi leather Sofa, Loveseat, Chair and Ottoman. After about 6 years the leather started to crack and so since we bought a warranty on the leather with Art Van, we asked that it be replaced. They asked us if we put leather conditioner on it as required and we told them that we had put the conditioner on that they sold us for the furniture. They then stated they would repair it by... Read more

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  • Jul 20
  • Furniture and Decor
  • Sofas
  • 1
  • 1
  • 1636

I purchased a natuzzi 3 piece suite 15 years ago and I could not have been happier. To be truthful we got fed up looking at it and decided to give it to my son and buy another. I wish I had known Natuzzi had moved the manufacturing from Italy to Brazil and China. I bought 2 sofas and a reclining chair 2 months ago. After a week in the house I noticed the cushions were sagging badly, next the... Read more

Was this review helpful? 13 5


  • Jun 26
  • Furniture and Decor
  • Reclining Loveseat
  • 403

Paid over 2 grand for a relining leather loveseat. Cables broke within a few years, with very limited use. Called Natuzzi....first they are still operating in the 70's. Only except CHECKS for payment of replacement parts. It takes about 3 weeks for them to arrive because they wait 10 days for your check to clear before they ship. What !! it is 2014, Wake Up and welcome to the new century. Second... Read more

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  • May 15
  • Furniture and Decor
  • Fairfax, Virginia
  • Sofa
  • 450

I bought a sofa from Natuzzi for $3900 around april of 2013. I have ordered the sofa set with BIF @ Fairfax, VA and their customer service is HORRIBLE too. When I have received, it came with a broken footrest, exposed metal parts in the foot rest due to not stiching the leather properly over it, different foam densities for different parts of the sectional i.e one part of the sectional is very... Read more

Was this review helpful? 1 0


  • May 03
  • Furniture and Decor
  • Columbus, Ohio
  • Good Quality Furniture
  • 1
  • 1
  • 1221
Natuzzi - Great experience. All of these bad reviews are questionable. To me anyway.
1 of 2

I have had my Natuzzi leather sofa and recliner for 10 years. We just moved and my wife insisted on new leather because of the color of our Natuzzi. She hates the maroon. I will include pictures of our furniture at its current condition after 10 years of use with me, my wife, our two children, and our two boxers. Yes, our dogs, big dogs, have lounged on this furniture as well. You can see by the... Read more

Was this review helpful? 5 4


  • Apr 29
  • Furniture and Decor
  • London, England
  • Coffee Table Paz
  • 267

We ordered a coffee table on 8 December. We were made aware that the delivery time would be up to 3 months which we were prepared to wait. they also said it usually comes quicker. As soon as the table is in the UK they would contact us about a suitable delivery day and time. After 3 months nobody had called so we called the store. Seems they completely forgot about us as she had to check on the... Read more

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  • Apr 05
  • Furniture and Decor
  • New York City, New York
  • Leather Recliner
  • 460

I ordered a Natuzzi leather recliner, which took three months to arrive. I was misled as to where the chair was made. They claim to be Italian, but the chair was made in China. It arrived with all kinds of defects including dents, buldges, misaligned seems, etc. and not the retailer or Natuzzi is standing behind this. They claim a 10 year warranty, but they will never honor it. Save your hard... Read more

Was this review helpful? 5 0
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