Natuzzi Complaints and Reviews

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Main address: 130 West Commere Avenue 27260 High Point NC
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  • 79 complaints
  • $110K claimed losses
  • $1.4K average
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  • Jul 20
  • Furniture and Decor
  • Sofas
  • 1
  • 686

I purchased a natuzzi 3 piece suite 15 years ago and I could not have been happier. To be truthful we got fed up looking at it and decided to give it to my son and buy another. I wish I had known Natuzzi had moved the manufacturing from Italy to Brazil and China. I bought 2 sofas and a reclining chair 2 months ago. After a week in the house I noticed the cushions were sagging badly, next the... Read more

Was this review helpful? 8 4

  • Jun 26
  • Furniture and Decor
  • Reclining Loveseat
  • 173

Paid over 2 grand for a relining leather loveseat. Cables broke within a few years, with very limited use. Called Natuzzi....first they are still operating in the 70's. Only except CHECKS for payment of replacement parts. It takes about 3 weeks for them to arrive because they wait 10 days for your check to clear before they ship. What !! it is 2014, Wake Up and welcome to the new century. Second... Read more

Was this review helpful? 1 0

  • May 15
  • Furniture and Decor
  • Fairfax, Virginia
  • Sofa
  • 214

I bought a sofa from Natuzzi for $3900 around april of 2013. I have ordered the sofa set with BIF @ Fairfax, VA and their customer service is HORRIBLE too. When I have received, it came with a broken footrest, exposed metal parts in the foot rest due to not stiching the leather properly over it, different foam densities for different parts of the sectional i.e one part of the sectional is very... Read more

Was this review helpful? 1 0

  • May 03
  • Furniture and Decor
  • Columbus, Ohio
  • Good Quality Furniture
  • 1
  • 593
Natuzzi - Great experience. All of these bad reviews are questionable. To me anyway.
1 of 2

I have had my Natuzzi leather sofa and recliner for 10 years. We just moved and my wife insisted on new leather because of the color of our Natuzzi. She hates the maroon. I will include pictures of our furniture at its current condition after 10 years of use with me, my wife, our two children, and our two boxers. Yes, our dogs, big dogs, have lounged on this furniture as well. You can see by the... Read more

Was this review helpful? 2 1

  • Apr 29
  • Furniture and Decor
  • London, England
  • Coffee Table Paz
  • 151

We ordered a coffee table on 8 December. We were made aware that the delivery time would be up to 3 months which we were prepared to wait. they also said it usually comes quicker. As soon as the table is in the UK they would contact us about a suitable delivery day and time. After 3 months nobody had called so we called the store. Seems they completely forgot about us as she had to check on the... Read more

Was this review helpful? 1 0

  • Apr 05
  • Furniture and Decor
  • New York City, New York
  • Leather Recliner
  • 262

I ordered a Natuzzi leather recliner, which took three months to arrive. I was misled as to where the chair was made. They claim to be Italian, but the chair was made in China. It arrived with all kinds of defects including dents, buldges, misaligned seems, etc. and not the retailer or Natuzzi is standing behind this. They claim a 10 year warranty, but they will never honor it. Save your hard... Read more

Was this review helpful? 3 0

  • Mar 05
  • Furniture and Decor
  • Raleigh, North Carolina
  • Leather Sectional Sofa
  • 333

This sofa costed $9000. I purchased from an elite furniture store in NC. The furniture did everything they could to help but Natuzzi did nothing. The furniture was sagging the day it arrived. DO NO PURCHASE THIS FURNITURE DUE TO LOW QUALITY POLYURETHANE! This causes the area where you sit to sag tremendously! It was a horrifying experience and after 4 months I am still going back and forth... Read more

Was this review helpful? 2 0

  • Jan 20
  • Furniture and Decor
  • Toledo, Ohio
  • Natuzzi Sofa
  • 1
  • 223

I purchased a Natuzzi sofa, recliner and chair. I spent approximately $3,000.00. The leather is peeling off and I have no kids and no pets. The furniture is basically used for decoration. My wife and I hardly ever sit on the furniture. I sent an email to Natuzzi on 12/25/13 and have not received a reply as of 1/20/14.I will never purchase from them again as I am stuck with this furniture until I... Read more

Was this review helpful? 1 0

  • Jan 02
  • Furniture and Decor
  • Rochester, New York
  • Couches
  • 173

Purchased two couches and one chair for 3k. Within 2 years both have frame damage and ripping. Called bon ton. Still not satisfied. Great leather but very cheap frame. Refuse to ever buy nattuzi again. I have spoken to many consumer's and they have spoke highly of nattuzi. What is going on with the furniture business. Spend a lot of money and get very poor workmanship. Please help. Bon ton... Read more

Was this review helpful? 2 0

  • Dec 26, 2013
  • Furniture and Decor
  • West Palm Beach, Florida
  • Furniture
  • 181

Overpriced and built like cheap junk. Fell apart in less than three years. Called compnay...basically told me tough luck. Sometimes hype, price and quality just do not jive. They fooled me once...never again. Next time it's rooms to least they charge appropriately for the *** they sell...and they don't caryy this line of overpriced junk like this Natuzzi recliner. JUNK *** OVERPRICED... Read more

Was this review helpful? 2 0
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