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  • Customers don't like
    • Customer service2
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  • 2 days ago
  • Other
  • Dublin, Ohio
  • Leather Sofa
  • 51

I bought my Natuzzi sofa and chair 14 years ago. It is still like new!!! Therefore I did not even considered looking anywhere else but Natuzzi! I am so glad I checked this site, right before I press "buy bottom"! It seems like the quality has changed unfortunately :( Was so excited to get a new set of the great quality, but I guess the Italian is not much more of Italian but Brazilan and Chinese... Read more

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  • Jun 15
  • Furniture and Decor
  • Houston, Texas
  • Leather Sofa
  • 274
  • REVIEW RATING 4/5

I bought a Natuzzi brown leather sofa and after about 6 mo. I noticed one of the cushions was loosing color. I kept watching this and now after 2 yrs I have a dark seat and a light color. I contacted Michael Bolton the sales rep and sent him pictures and after 2 months I have been told they were sending a man out to write report, and at that time he said they also forgot to put center leg on and... Read more

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  • Jun 09
  • Furniture and Decor
  • Duck Key, Florida
  • Leather Couch
  • 117
  • REVIEW RATING 4/5

I had problems with my two six year old couches sagging. I took the bottom dust covers off and found about thirty percent of the straps were either broken or about to seperate. It's terrible because other than that they are in perfect condition. Bad product Read more

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  • May 20
  • Furniture and Decor
  • San Marino, San Marino
  • Sofa
  • 160
  • REVIEW RATING 4/5

Got a sofa on delivery and I've found out they could not install it properly as they missed few holes.So they've brought back to technical dept. to fix the problem..few weeks later they return the sofa with the undercover texture broken (there was a hole!!!) as they drilled directly on the cover,unbelievable how poor is the service! Still the sofa is far from the final delivery after 70 days from... Read more

Was this review helpful? 1 1

  • Apr 27
  • Furniture and Decor
  • Columbia, Illinois
  • Leather Sofa
  • 369
  • REVIEW RATING 5/5

We bought a leather sofa and love seat that cost over $3,000 in November 2009. The frame of the sofa cracked in the middle. The middle cushion flat. The frame was guaranteed for 10 years. We had to go out and purchase a new sofa with chairs. Very disappointed in the quality. We cannot contact the store because they went out of business. Is there a number that we can call? Could not find one on... Read more

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With Official Company Response

  • Mar 30
  • Furniture and Decor
  • Northbrook, Illinois
  • Sectional
  • 1
  • 1
  • 276
  • REVIEW RATING 5/5

We bought a Mc Crearu sectional from Carsons in Wilmette. The material began to bead and shred right away. They gave us new cushions but they did the same. Some 23 year old girl cAme by m said we need to flip the cushions. Really, one month and they are trash. Carsons refused to help and Mc Crary could care less. Never ever buy from Carsons Furniture, they deceived us on the quality and did... Read more

Was this review helpful? 1 1

With Official Company Response

  • Mar 22
  • Furniture and Decor
  • Vero Beach, Florida
  • Sofa Cushion
  • 2
  • 2
  • 632
  • REVIEW RATING 5/5
Natuzzi - Review about Sofa Cushion from Vero Beach, Florida
1 of 2

My 5K Natuzzi sofa cushions have all collapsed in less than six months. Very inferior foam. Supposed to be Itailian made. I think it is Chinese junk. Read more

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With Official Company Response

  • Mar 14
  • Furniture and Decor
  • Detroit, Michigan
  • Leather Couch
  • 1
  • 1
  • 709
  • REVIEW RATING 5/5

A few years ago,I bought a very nice looking leather couch, love seat, and recliner made by Natuzzi. Less than 2 years after purchase, the frame of the recliner split and fell apart. About a year after that, the seat support of the couch failed, and the seat cushions literally fell through, to the floor. Being quite handy, I carefully disassembled both and repaired/improved them. Having done... Read more

Was this review helpful? 4 1

With Official Company Response

  • Feb 25
  • Furniture and Decor
  • Nottingham, Nottingham
  • Sofa
  • 1
  • 1
  • 170
  • REVIEW RATING 4/5

All the custions are flat after being used just once. The filling on the arms has slipped sideways all after 3 years use no kids no pets the biggest load of cap I've ever brought Read more

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With Official Company Response

  • Feb 19
  • Furniture and Decor
  • Derby, England
  • Leather Sofa
  • 1
  • 1
  • 644
  • REVIEW RATING 5/5

Order s leather sofa costing £3,500 when delivered they had completely changed the electric mechanism. A couple of months later the sofa leather had badly stretched in a number of places on the sofa and the seat has compressed. Advised that it is all with their tolerance levels and this should be expected. They were unable to confirm what the tolerance level is or what the stretch was. However it... Read more

Was this review helpful? 5 3

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