1.8
  • Website or difficulty to contact1 votes
  • Customer service1 votes
  • Cheated staff1 votes
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  • From mobile
  • Natuzzi
  • Feb 25
  • by anonymous
  • #600377

All the custions are flat after being used just once. The filling on the arms has slipped sideways all after 3 years use no kids no pets the biggest load of cap I've ever brought Add comment

  • Feb 19
  • Furniture and Decor
  • Derby, England
  • Leather Sofa
  • 139
  • REVIEW RATING 5/5

Order s leather sofa costing £3,500 when delivered they had completely changed the electric mechanism. A couple of months later the sofa leather had badly stretched in a number of places on the sofa and the seat has compressed. Advised that it is all with their tolerance levels and this should be expected. They were unable to confirm what the tolerance level is or what the stretch was. However it... Read more

Was this review helpful? 1 1

  • Feb 02
  • Furniture and Decor
  • Staten Island, New York
  • Leather Couch
  • 433
  • REVIEW RATING 5/5

I have owned my 2 piece couch for 5 years.. We spent well over 2500 dollars for the set. About a year ago I have complained to natuzzi about what the couch looks like and they did nothing for me. I couldn't believe after 5 years it looks the way it does. I tried snapping a picture but for some reason it's not loading but once you reach out to me I would be more than happy to show you what your... Read more

Was this review helpful? 2 4

  • Jan 17
  • Furniture and Decor
  • Hinsdale, Illinois
  • Recliner
  • 2
  • 2
  • 168
  • REVIEW RATING 5/5

I could not get a replacement mechanism for my $1300. Recliner within the 10 year period. Also Carsons in downers grove, IL did not offer any assistance in finding a repairman, even at my own expense. SO I have a great looking $1600.00 leather recliner sitting in my house that doesn't work...GO FIGURE ! ! natuzzi - HAS POOR WARRANTY POLICY, DOES NOT MAINTAIN REPAIR PARTS, DOES NOT REPLY TO... Read more

Was this review helpful? 2 1

  • Dec 12, 2014
  • Furniture and Decor
  • Sectional
  • 2
  • 2
  • 623
  • REVIEW RATING 5/5

Four months and all my cushions are sagging!!$4500. Now they want to send a repair man to fix it. A four month old $4500 sectional should not need repair. Very poor quality . would never have made this purchase had I known what I know now. This was Sears in Wpg Polo Park area . Scared to see how they will try to repair this junk, Of course no refund I am very unhappy & will not make another... Read more

Was this review helpful? 4 1

  • Dec 01, 2014
  • Furniture and Decor
  • London, London
  • Tv Shelf
  • 481
  • REVIEW RATING 5/5

I bought the display a sofa and a TV unit at Natuzzi. After I paid them, the staff told us, "by the way, there is no guarantee for the display, the product is non refundable-changeable; you need to arrange a delivery yourself and one of the TV shelf is around 80 Kg." He offered that we could pay another 150 pounds for their delivery service. This is completed cheating behaviour, he should told... Read more

Was this review helpful? 2 1
  • From mobile
  • Natuzzi
  • Nov 17, 2014
  • by anonymous
  • #559045

I bought my sectional from macys and from the very first day it was broken, the back board piece was off by a few inches and did not line up. I waited nearly 6 months for my delivery. Now my electric recliner isnt working/BROKEN! Please I had tried effortlessly to contact the company but nothing. Add comment

  • Nov 11, 2014
  • Furniture and Decor
  • Columbus, Ohio
  • Leather Sectional
  • 697
  • REVIEW RATING 5/5

Soon after we bought a Natuzzi leather sectional the stain/color started to come off. It would also stain clothes after sitting on it. And good luck getting hold of anyone that cares or anyone for that matter. I have tried several times contacting someone without any luck. Natuzzi will NOT stand behind their product and customer service is worthless! DO NOT BUY anything Natuzzi! I paid good... Read more

Was this review helpful? 5 1

  • Nov 06, 2014
  • Furniture and Decor
  • Katy, Texas
  • Leather Sofa
  • 358
  • REVIEW RATING 5/5

Try to contact them via their own website. GOOD LUCK. Caveat Emptor. I purchased a sofa and a love seat I decided to reupholster it and try to contact them. It has been several years but nonetheless they are still "doing business"... if that is what you call selling a product and offering no viable way for the consumer to contact yourself for support issues. Their website is abominable- at least... Read more

Was this review helpful? 3 0

  • Oct 17, 2014
  • Furniture and Decor
  • Poor Customer Service
  • 702
  • REVIEW RATING 5/5

We purchased a Couch about a year ago. I can not contact anyone from Natuzzi. Its like they dont want to call back. Had one guy tell me they were going to help thru Facebook, but never called me the next day. The place we bought it went out of business, and told us that we were on our own. What type of company is this???????????? We are not happy. Our first Natuzzi couch was great, thats why we... Read more

Was this review helpful? 5 1

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