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Natuzzi Group was founded in 1959 by Pasquale Natuzzi, current Chairman, Chief Executive Officer and Group Stylist. It designs, produces and markets sofas, armchairs and living room accessories. Natuzzi is the largest Italian furniture company with 2008 turnover of 666,0 million, and is a world leader in leather upholstery with 8% market share. The Natuzzi lifestyle products are distributed through the Natuzzi Stores in the most important international cities including Athens, London, Paris, Madrid, New York, Dubai and more. The Natuzzi Galleries are in partnership with the main distribution networks at: Selfridges (UK), Sears Roebuck (Canada), Bloomingdales (USA), David Jones (AUS) and other. Natuzzi has also two regional brands: Natuzzi Editions and Divani & Divani by Natuzzi, to address different regional markets: Natuzzi Editions in North America; Divani & Divani in Italy, Portugal and Greece. Please try to contact Natuzzi Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Natuzzi Complaints & Reviews

Natuzzi Reviews

RawEffect
Natuzzi build quality is terrible, won't stand behind warranty
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Two years ago, I ordered a sectional with chaise. After waiting four months for delievery, the hinges for the chaise arrived broken. It took them a year and a half to finally fix t...

#318931
May 16, 2012
8

Burned i...
Natuzzi Sagging Leather Seat Cushions
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Custom Natuzzi sofa and loveseat delivered June 2010. Sagging seat cushions and baggy leather repaired in Feb 2011 by Sears. By Dec 2011 sofa is leather is all baggy and looks aw...

#305564
Mar 17, 2012
324

Chitownw...
Natuzzi leather sectional - paint peeling
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

BUYER BEWARE - poor craftsmanship and no customer support. I bought an expensive, leather, Natuzzi sectional from a reputable furniture store/national retailer in the Chicago area....

#304704
Mar 14, 2012
461

Peace ch...
Natuzzi at Costco, John Lewis, BHS & Ikea!
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

You can buy Natuzzi at Costco (trade prices) + un-branded at John Lewis, Ikea and BHS!Don't be fooled at the Gucci price tag on the Natuzzi sofa - made ...

#291042
Jan 22, 2012
1202

Peace ch...
Natuzzi v Editons & Italsofa
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

If your looking for a better priced Natuzzi, have a look at Natuzzi's other brands called Natuzzi Editions and Italsofa......half the price and still made in Europe! Editions ...

#291036
Jan 22, 2012
976

Donna D
Natuzzi will not honor 10 Year Warranty
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I purchased what appeared to be the beautiful Plaza sectional in July of 2010. In June of 2011 we noticed the cushions were flattening and sagging and retaining body impressions. I...

#290855
Jan 21, 2012
802

Amisick
Natuzzi recliner needs numerous repairs
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I ordered Natuzzi swivel rocker/recliner 8/04/08 for $1102. It was delivered 1/15/09 but had to be taken back immediately as the delivery men stripped the screws trying to attach ...

#289625
Jan 17, 2012
529

Anonymous
Natuzzi couch peeling
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We bought our natuzzi couch just over three years ago. We are a couple . . .no kids. After two years, the leather started to peel. Now, three years later, there are numerous emb...

#289391
Jan 16, 2012
717

Mcdaidwi...
Natuzzi A906 (Empire range sofa) from Macys - AWFUL frame / foam construction
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Purchased a matching Natuzzi sofa and loveseat combination in 2006 from Macys, complete with 7 year Macy's warranty. The sofa began to sag on one side within a year and the stitchi...

#280090
Dec 08, 2011
981

Mawmaw
Natuzzi Leather Peeling & Split
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I bought my husband a Natuzzi Leather chair and ottoman from a well-known respected furniture in Taylorville, IL. Loved it for two years. I even went back and bought the sofa to ...

#273214
Nov 06, 2011
1073

Anonymous
Natuzzi couch peeling
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I purchased a Natuzzi couch just over 2 years ago and the leather is peeling. I purchased the couch because it was the nicest looking couch at our local Sears. I had to talk my wif...

#265222
Sep 30, 2011
1060

Anonymous
Natuzzi Quality Awful
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We bought a Natuzzi couch & loveseat. It started with a small piece peeling to cracking,tearing and then splitting.This started happening within days of the five year warranty endi...

#263257
Sep 21, 2011
966

DaveH
Natuzzi - Poor Quality, poor customer service, no shame
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I purchased a love seat and couch from a local high end furniture store here in Ann Arbor, MI. After 5 months we recieved the items, the couch was defective, no padding in one arm,...

#262652
Sep 18, 2011
891

Anonymous
Natuzzi Couch Peeling!
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I'm pissed too! Our couch is peeling and Sofa Mart says it's not under warranty. We purchased the longest warranty we could and they still say it's not covered. What...

#262049
Sep 14, 2011
865

Anonymous
Natuzzi leather couch and chair
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Hi my blue leather natuzzi is 6 years old and couch and chair cost 5000.00 my leather is also peeling off and it looks ugly as it is white under the blue would never buy a natuzz...

#256074
Aug 17, 2011
1041

Anonymous
Natuzzi - Elder Berman recliner leather has worn out in 3 years and is gone
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We purchaed a recliner from Elder Berman in Toledo, Oh and it was for my husband. It was his chair and when he was diagnosed with cancer two years ago, he spent more than normal t...

#255891
Aug 16, 2011
874

Anonymous
Natuzzi "leather" recliner deck wearing/melting
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Natuzzi leather recliner deck, back and top of arms is melting or rubbing off in just 2 years. We got it at Macy's. My husband used the chair in 2009 while recovering from surgery ...

#243401
Jun 15, 2011
1397

Otdesa
Natuzzi - Cheap Quality
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We bought a sofa-loveseat combo at Costco and thought they were worth the risk since Costco has a good return policy. After about 2 weeks the 2 cushions started sagging; as a resu...

#242389
Jun 09, 2011
1149

Anonymous
Natuzzi - Sofa color flaked off!!!!
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

My camel "leather" sofa is ruined. When trying to lightly go over an arm to remove surface dirt, the color lifted right off! Now I have a big whitish area about 6 in. by 9 in. on...

#241278
Jun 04, 2011
928

Martin3573
Natuzzi Leather Couch is coming unstitched
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We purchased a Natuzzi Leather Couch from RC Willey in Salt Lake City. The problem is a seam is coming apart at a stress point where the leather has been sewn together. I believe a...

#236355
May 07, 2011
1054

Anonymous
Natuzzi - Frame broke on first sofa then the core foam broke down in 3 yrs
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Attractive Natuzzi brown leather sofa purchased at Macy's along with warranty. Frame broke on second day and everything was replaced (6 wks). Now three years later I finally ...

#233496
Apr 21, 2011
1526

Anonymous
Natuzzi makes great sofas
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

We bought a Natuzzi sectional couch about 4 years ago. It cost us around $4,000 and we love it. It is comfortable and the leather is soft and supple. It was purchased from a reputa...

#232833
Apr 17, 2011
2362

ColemanR...
Natuzzi - Leather couch looks like it has mange
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

My Natuzzi leather couch and recliner are two and a half years old and it looks like the leather is melting off or peeling. They say the warranty has expired even though I was told...

#228636
Mar 24, 2011
1770

Oujjs@ao...
Natuzzi NO FOLLOW UP
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I have sent emails to the "Contact Us" section of their website regarding repair and parts needs for my $1200.00 recliner,at least 4 times over the past 6 months. NOT ON...

#227479
Mar 18, 2011
993

Miniestate
Another Natuzzi victim, Fake Leather and crackedup in 10 months
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I bought a Ntauzzi couch and recliner from City Furniture and right off the bat I could tell it was not leather as I would sweat when I sat on it. Then at about 8 months it all sta...

#218306
Jan 26, 2011
1787

Natuzzi ...
Natuzzi
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Natuzzi sold us leather furniture that was not leather. It was bicast.Bicast is to leather as particle board is to wood. Crap!When you read complaints abou...

#217931
Jan 24, 2011
1406

Suzee
No issues with Natuzzi
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

I purchased a beautiful leather sofa from Natuzzi over three years ago and I'm happy to say I haven't experienced any of the negative issues which I have read about on othe...

#215666
Jan 10, 2011
1640

Anonymous
Natuzzi Leather Couch & Chair Peeling
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Ditto on the leather peeling! Natuzzi is garbage, and Macy's is no help. I thought the peeling was from my dogs oil in the coat, but turns out that pieces started peeling in ...

#210313
Dec 06, 2010
2015

Rita
Natuzzi poor workmen ship of recliners
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

This if the POOREST workmen ship quality ever. One would think I went to a flea market to purchase. I purchased a sectional with left and right recliners in May of 2...

#206258
Nov 08, 2010
2097

Glenna
Natuzzi - Red Leather Sofa and Chair
5.0 130 West Commere Avenue High PointNC27260 http://us.natuzzi.com/#/contact

Our sofa and chair are four (4) years old. The surface on the back of the chair is rough and loosing color. I have cleaned it just like I do any other leather piece. I wonder no...

#203439
Oct 20, 2010
1925
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