2.0
  • Cheated staff1 votes
  • No gurantee1 votes
  • No delivery1 votes
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  • Dec 12
  • Furniture and Decor
  • Sectional
  • 65
  • REVIEW RATING 4/5

Four months and all my cushions are sagging!!$4500. Now they want to send a repair man to fix it. A four month old $4500 sectional should not need repair. Very poor quality . would never have made this purchase had I known what I know now. This was Sears in Wpg Polo Park area . Scared to see how they will try to repair this junk, Of course no refund I am very unhappy & will not make another... Read more

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  • Dec 01
  • Furniture and Decor
  • London, London
  • Tv Shelf
  • 131
  • REVIEW RATING 4/5

I bought the display a sofa and a TV unit at Natuzzi. After I paid them, the staff told us, "by the way, there is no guarantee for the display, the product is non refundable-changeable; you need to arrange a delivery yourself and one of the TV shelf is around 80 Kg." He offered that we could pay another 150 pounds for their delivery service. This is completed cheating behaviour, he should told... Read more

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  • From mobile
  • Natuzzi
  • Nov 17
  • by anonymous
  • #559045

I bought my sectional from macys and from the very first day it was broken, the back board piece was off by a few inches and did not line up. I waited nearly 6 months for my delivery. Now my electric recliner isnt working/BROKEN! Please I had tried effortlessly to contact the company but nothing. Add comment

  • Nov 11
  • Furniture and Decor
  • Columbus, Ohio
  • Leather Sectional
  • 348
  • REVIEW RATING 5/5

Soon after we bought a Natuzzi leather sectional the stain/color started to come off. It would also stain clothes after sitting on it. And good luck getting hold of anyone that cares or anyone for that matter. I have tried several times contacting someone without any luck. Natuzzi will NOT stand behind their product and customer service is worthless! DO NOT BUY anything Natuzzi! I paid good... Read more

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  • Nov 06
  • Furniture and Decor
  • Katy, Texas
  • Leather Sofa
  • 187
  • REVIEW RATING 4/5

Try to contact them via their own website. GOOD LUCK. Caveat Emptor. I purchased a sofa and a love seat I decided to reupholster it and try to contact them. It has been several years but nonetheless they are still "doing business"... if that is what you call selling a product and offering no viable way for the consumer to contact yourself for support issues. Their website is abominable- at least... Read more

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  • Oct 17
  • Furniture and Decor
  • Poor Customer Service
  • 518
  • REVIEW RATING 5/5

We purchased a Couch about a year ago. I can not contact anyone from Natuzzi. Its like they dont want to call back. Had one guy tell me they were going to help thru Facebook, but never called me the next day. The place we bought it went out of business, and told us that we were on our own. What type of company is this???????????? We are not happy. Our first Natuzzi couch was great, thats why we... Read more

Was this review helpful? 3 1
  • From mobile
  • Natuzzi
  • Sep 15
  • by anonymous
  • #534343

I purchased two sofas, not love seats.They had two cushions, not three and now the cushions have collapsed in the middle of the couch where ever they meet. They are discolored even though I spent $300.00 on the cleaning and maintenance set. I paid DVD$2000.00 for each couch. I expect them to honor their guarantee. charlotte herbstman Las vegas, NV Add comment

  • Sep 09
  • Furniture and Decor
  • Boca Raton, Florida
  • Positive Experience
  • 1047
  • REVIEW RATING 5/5

My Husband and I purchased a sectional at the Galleria mall along with 2 recliner chairs , Tatiana was very nice and explained exactly what we were buying and why it was more money than the natuzzi sold at macy's ,I didn't know that they made the furniture in china for macy's! I was very surprised! but what we purchased was 100% made in italy and you can really see the difference! the cost was... Read more

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  • Aug 31
  • Furniture and Decor
  • Holland, Ohio
  • Leather Furniture
  • 1
  • 1
  • 1479
  • REVIEW RATING 5/5

Bought Natuzzi leather Sofa, Loveseat, Chair and Ottoman. After about 6 years the leather started to crack and so since we bought a warranty on the leather with Art Van, we asked that it be replaced. They asked us if we put leather conditioner on it as required and we told them that we had put the conditioner on that they sold us for the furniture. They then stated they would repair it by... Read more

Was this review helpful? 7 1

  • Jul 20
  • Furniture and Decor
  • Sofas
  • 1
  • 1
  • 2042
  • REVIEW RATING 5/5

I purchased a natuzzi 3 piece suite 15 years ago and I could not have been happier. To be truthful we got fed up looking at it and decided to give it to my son and buy another. I wish I had known Natuzzi had moved the manufacturing from Italy to Brazil and China. I bought 2 sofas and a reclining chair 2 months ago. After a week in the house I noticed the cushions were sagging badly, next the... Read more

Was this review helpful? 16 5

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