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3.0 Based on 32 reviews
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  • Customers like
    • Dissapointed 4
    • Design 1
    • Great service 1
  • Customers don't like
    • Customer service 6
    • Quality of furniture 5
    • Repair service 3

We purchased a Natuzzi couch and side chair recliner. My mom has three couches all Natuzzi's and they have been the best leather couches we thought until we bought them ourselves. We purchased them from Carsons in the Chicago area. It has been the worst experience for a consumer who loves to decorate. I have tired to have the company fix a lemon of a couch but they gave up. We have had Carsons out 3xs to fix what seems to be a poor frame. We... Read more

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Good afternoon I worked for this poorly managed dump for a few months. The astounding amount of ongoing complaints I heard over the phone was one thing but the rudeness I experienced from my 'manager' and saw customers dealing with was another. The headquarters at Finchley is poorly run. Few staff, tons of paperwork, emails, calls, crappy computer systems and customers who've spent thousands upon thousands waiting for decades to receive a... Read more

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I bought my husband a recliner and a few years later, the $1000 recliner leather(which ended up being bonded leather) is all cracked in the seating area and both arm rests. DO NOT BUY this junk. I could of have gone to Bob's and purchased a bonded leather for $250, and probably have gotten more use out of the recliner. So for $1000, I just threw in the garbage, because I had to buy a $150 cover, so no one knows how bad this chair looks. ... Read more

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  • From mobile
  • Jun 15
  • #866099

I purchased a Natuzzi sectional in 2000. It sits in our family room. In 2000 my kids were 9 and 7. We had 3 cats. This room is used constantly. 16 1/2 years later and my sectional still looks new!

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I bought 2 natuzzi sofas less than a year back. These sofas are in a house without pets and very moderately used and very well cared for. However, they started showing a sag on the back of the sofa and my back can feel the hard sofa frame when sitting on it with the recliners open. Both the sofas have the issue, one being more prominent. There was some loose foam that fell off from the inside, not sure where it came from. Upon contacting the... Read more

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Natuzzi Galleria Mall, Fort Lauderdale Customer service absolutely rude and unknowledgeable... Went in to find a beautiful electric love seat on special in the back and bought it on the spot... I was told it would be wrapped and cleaned for pickup in three days, I was fine with that, since it was a smaller piece that can easily fit in my truck...when I arrived three days later, all three associates spoke broken English and the couch had not... Read more

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Thank you for your response about our Nattuzi sofa. Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would not last any longer as the quality of your cushion material is substandard. We purchased this sofa based on the Natuzzi name and history, it appears only the history has any value,... Read more

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  • From mobile
  • May 16
  • #848966

I am very disappointed with my natuzzi love seat, sofa. Form in seat and arms are sagging. Macy's has swapped them out because foam core was bad but will not change them out again. I have had these for only 6 months.

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NATUZZI AVENTURA, FLORIDA SAME ISSUE!!! THEY COLLECT YOUR FULL PAYMENT IN ADVANCE AND TELL YOU THAT YOU WILL RECEIVE YOUR SOFA WITHIN 4 - 6 MONTHS WHEN THE 6 MONTH APPROACHES NOBODY FOLLOWS UP AND THEY DONT TAKE YOUR CALLS UNTIL YOU INSIST. THEN THEY TELL YOU THAT THERE IS A DELAY AND THEY ARE WAITING ON THE MANUFACTERER IN ITALY! TO DATE NO DELIVERY ESTIMATE NEARLY 6 MONTHS LATER AND NOT WILLING TO REFUND MY MONEY.... BUYER BEWARE!!!! DO NOT... Read more

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The worst furniture brand I have ever seen. I ordered 2 tratto sofas 4 months back and was told to be delivered in March/April. I have been following up for last 3 weeks and have been given 3 different dates for delivery. Today I was told that it will be first couple of weeks in May and that too is tentative. I would not recommend anyone buying from them and beware of their delivery times. All false promises. Read more

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