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Purchased a Natuzzi sofa from house of fraser. Went here because we thought we would get better service, after sales care , and good quality, rather than the normal service from your normal furniture shops. How wrong were we!!!! The problems started on delivery, we received our very expensive sofa, with one of the two electric recliners not working and the other recliner ( we paid extra for these) with a European plug, so we had an adapter for... Read more

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NATUZZI AVENTURA, FLORIDA SAME ISSUE!!! THEY COLLECT YOUR FULL PAYMENT IN ADVANCE AND TELL YOU THAT YOU WILL RECEIVE YOUR SOFA WITHIN 4 - 6 MONTHS WHEN THE 6 MONTH APPROACHES NOBODY FOLLOWS UP AND THEY DONT TAKE YOUR CALLS UNTIL YOU INSIST. THEN THEY TELL YOU THAT THERE IS A DELAY AND THEY ARE WAITING ON THE MANUFACTERER IN ITALY! TO DATE NO DELIVERY ESTIMATE NEARLY 6 MONTHS LATER AND NOT WILLING TO REFUND MY MONEY.... BUYER BEWARE!!!! DO NOT... Read more

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The worst furniture brand I have ever seen. I ordered 2 tratto sofas 4 months back and was told to be delivered in March/April. I have been following up for last 3 weeks and have been given 3 different dates for delivery. Today I was told that it will be first couple of weeks in May and that too is tentative. I would not recommend anyone buying from them and beware of their delivery times. All false promises. Read more

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Whatever you do not buy a Natuzzi product their warranties are not worth the paper they are written on - a 10 year warranty mind you . I have had my very expensive lounge for less than a year which took 4 months to get here to Sydney ( bought from the Natuzzi store in Alexandria) . The service was good when buying the lounge - of course you would expect that . Not even a year after we have had the lounge one of the seats ( three seater)... Read more

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Not your father's Natuzzi
1 of 4

Had excellent experience with Natuzzi pieces from 20 years ago so decided to get a new reclining couch from them. Looked great upon delivery but very shortly the padding started to bunch up, the recliner started to make noise and lately the stain is wearing off very upgraded ($$) leather. It's a little over two years from delivery and I was more concerned about some health issues than chasing customer service during the warranty period, so in... Read more

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Since I had some older Natuzzi furniture that still looked great it was time to freshen some things up. I ordered a Natuzzi electric recliner sofa a bit over 2 years ago and it looked great when it arrived. Then the stuffing started to bunch up in an unsightly manner, the electric recliner started to make noise and more recently the very upgraded leather stain started to wear off. I has some health issues that prevented me from following up... Read more

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Vittoria, I hope this is not Natuzzi way of saying there is noting we can do to resolve this matter ?! I am expecting options on how to resolve this matter not just a "fob off". If you cannot resolve this matter please escalate as I plan to take this matter forward. As a consumer, we have rights and what we "experienced" in the show room is not what has been "sold". The chairs we sat in were always 55-56cm (proven by the picture) and hence we... Read more

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The first chair I purchased, was a roll arm recliner. New extremely comfortable. Then the queasy and groans started then the seat started to get soft and softer then the back followed. I had to use throw cushions on it. This chair started being bad just around a year. We refurnished our room, the piece of junk Natuzzi had to go. I went to the store and there was the perfect chair for our new decor. A grey Natuzzi recliner. I bought it,... Read more

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Bought Natuzzi power sofa from Rooms to go and motor went out. Called customer service and was told it was in warranty and sent tech out to repair. Tech said needed to order replacement part and would take 5 days and would come back out to replace. Just got a call and was told it was not in warranty and would not replace. I asked where I could get part and who would replace it and they would not help me. This is a $1400.00 leather sofa... Read more

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We bought 3 Natuzzi couches, ca $ 11,000 in the past. Then we bought 2 Natuzzi Genny Recliner chairs at $ 6,000. After 5 years the swivel pinion of one cracked and broke ! Natuzzi declined any possible mending-responsibility and referred us to an independent furniture specialist. First, on the phone, the specialist immediately recognised the problem and said:"is it broken ?" (Apparently quite common !) He had a re-engineered piece ready ! and... Read more

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