Natuzzi Furniture is a waste of money

Lancashire Evening Post: Published Date:  

30 January 2010  

By Matthew Squires  

 

Furious customers who paid out thousands of pounds for new furniture have been left in limbo because of a row between a Preston firm and its supplier. 

 

Italian company Natuzzi is involved in a long running dispute with Ribbleton-based company Cresta – leaving customers out of pocket. Now, after paying up to £3,100 for the goods, customers have received a letter from Natuzzi saying they may never receive them. 

 

The row centres over allegations of price fixing made by Cresta about Natuzzi and subsequent ongoing high court action. 

 

College lecturer Paul Jones, 32, from Penwortham, is among the customers who has not received his furniture.  

 

He staged a four-hour sit-in protest at the Cresta store after waiting more than 20 weeks for his £1,150 of furniture. 

 

He said: "On September 12 I went to Cresta and purchased a three-seater sofa and a single chair. They estimated that the delivery date would be December 19 and I was assured that it would be before Christmas." 

 

After it failed to show up on that date, he was told bad weather had affected deliveries and he would have his goods by the middle of January. 

 

But on January 8 he got the letter from Natuzzi. He rang Cresta again 

who insisted the furniture would arrive within seven days. 

 

"It didn't add up so I went into the store and there were two other customers there with the same letter, very irate." 

 

"My problem is not with Natuzzi, my contract is with Cresta. The most frustrating thing is they keep saying my furniture is going to come when I have a letter from the maker saying it isn't." 

 

Another customer, Brian Wareing, 57, from Bamber Bridge, bought almost £2,000 worth of Natuzzi goods in August last year. 

 

He said: "As soon as July comes the bank will be asking us to pay the money for the suite and we won't have any goods the way it is looking." 

 

Cresta has apologised and says the problem has been caused by a dispute between the firms after it refused to sell Natuzzi furniture at pre-fixed higher prices. 

 

High Court action, and reporting Natuzzi to the Office of Fair Trading, has led to orders being delayed, the company claims. 

 

A spokesman said: "Cresta is currently still working to reach a settlement with Natuzzi which it hopes will result in outstanding deliveries being made and some compensation to customers who have waited." 

 

A spokesman for Natuzzi said: "The court will deal with all matters raised, including any allegations of resale price maintenance – allegations that Natuzzi are vigorously defending against." 

 

Jim Potts, Lancashire's chief trading standards officer, said: "Clearly while it is laudable they are seeking to sell furniture at a good price, at the end of the day if they have a contract to sell furniture at a certain price, it remains the responsibility of Cresta to make sure they either get the goods for customers or refund them in the event of non-supply." WHY TAKE CUSTOMERS ORDERS AND MONEY WHEN YOU CRESTA KNEW YOU HAD A PROBLEM AND THE CUSTOMERS WOULDN'T GET THERE SOFAS!!! CRESTA MADE THIS PROBLEM BIGGER JUST TO GIVE BAD PRESS TO NATUZZI!!!! DONT BUY OUTSIDE OF MAIN DEALER - LEARNT A BIG LESSON - YOU ONLY GET WHAT YOU PAID FOR!!!!!!!

I do have the contact number that you have to call ! I have already contacted them as well but they will always find somthing to void your warranty, in my case, they told me that the cleaner I received from the store I purchased the furniture from is not te right cleaner so they are voiding my warranty. LOL !  

Main office for Natuzzi: 336-887-8300 phone 

336-887-8500 fax 

 

Customer service for repairs 800-262-9063

(no relation to samantha). We bought a Natuzzi reclining loveseat from Costco 17 months ago. We didn't even use it for the first 7 months as we were renovating and kept it in storage. Now the recliner seems to be splitting in half. Costco won't take it back because of the time gone by and told us to contact Natuzzi. I have tried to e-mail, but have had no reply from Natuzzi. Does anyone know another way to contact them? 

I know I will never purchase Natuzzi furniture again... before purchasing the loveseat, we had purchased a Natuzzi reclining chair from Sears and had to have it repaired because the frame cracked after 1 year! Now I have learned my lesson!

hi if they had a user or garaunteed agreement or warranty that would solve all this hopefully if you spent 3400 bucks you got the warranty read it over hope this helps