NOT ONCE HAS NATUZZI REPLIED! A complete disreguard for customer service.
It is evident that natuzzi has a management style that is similiar to companies that have disappeared due to poor customer service.
Think twice before buying natuzzi recliners...a Chinese brand may have a more courteous and customer friendly policy.
No Satisfaction, no reply, not even a "sorry charlie" - dear John email.
Makes one wonder why they even have a web site ? 35b37d5
 Comments (1) |
| 1. Written by FurnitureChap on March 23, 2011 I'll try to help,being that I sell furniture,and I own a Natuzzi sofa,repaired 3x,for three different issues,all repaired under warranty.First,you have to contact your retailer.Corporate websites in Italy are uh,how you say..useless(I wanted to send a compliment to Giorgio Armani for my 12 yr old sunglasses that finally broke,I gave up.)I'm assuming you contacted your retailer and your recliner was new,not an "as-is" floor model.If you've gotten nowhere w/them,step two is to find out who the rep for Natuzzi is in your area.One rep for the west coast is Brooke Sink-Painter(No sir,I didn't make that up.).Also they just hired Lauren West as Director of Communications for Natuzzi U.S. on 03/11/11.Hey she's the new girl & all fired up,so give her a whirl.Remember to always keep in mind that being a *** doesn't work.You get more bees with honey than with vinegar,and the squeaky wheel gets the grease. |
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