Natuzzi sofa with a broken frame

Bought a leather Natuzzi sofa and love seat in 2009. Over the holidays the structural frame broke and the sofa no has no support and the front leans forward and touches the floor. Never abused the sofa and it had normal use. For the price you would think it would have lasted more than a year(ish). Reading these posts has me worried about getting crappy service in replacing it. We'll see what happens.

A friend sat down on my sectional and the back broke so now it looks like I have 2 ottomans. This person was not a big person and honestly barely touched the back of it when it broke. The company is lucky that no body got hurt. Can you image if this happend to a child or an elderly person? This happend end of June and the company I bought it from sent out a technician right away to take pictures, etc. They then forwarded info to Natuzzi. It took about 3 months back and forth and they were blowing off the company that I bought it from...telling them they need specific #;s from the sofa (which I gave to company at least 2x). Finally Natuzzi told company that they need to send out their own tech to view sofa. The tech came out and said he can either repair it or I can get a new piece. I said I want a new piece bc otherwise this will happ again. He said it would take about 3 weeks...he would either order part from Natuzzi or custom make piece at no cost to me bc of my warrenty. After about 2 weeks of not hearing a word, I called tech 2x and finally someone called me and told me that they were the middle man in this and we are waiting for Natuzzi to approve claim. Few days later I called and Natuzzi never responded to them. I told person on phone I'm so irritated this is taking almost 4 months to fix. They said that if Natuzzi denies claim they will give me # to complain. So even tho the tech said he needed to see if Natuzzi could order part, apparently they are determining whether to fix it for free or not. I also spent $$$$ on sofa and it's nothing but a junk sofa. FYI I bought this sofa bc it wasn't made in China. The company I bought it from said that eventually all Natuzzi sofas will be coming from China...so maybe that's why they dont care.

They sold my 80 year old mother in law recliner. I sat in it and said it’s broken. Sure enough a clean break in the particle board seat back upright. What a piece for crap. And it is going to cost more to fix it then she paid for it. Natuzzi is crap stay far away.

Was so excited to purchase my "fine Italian leather sofa and loveseat" only to be embarrassed in front of company, when sofa wooden frame snapped in half while company sat on my sofa. Later to find that the sofa was missing a support in the middle of frame and impossible to contact manufactuer. Now stuck with broken sofa in under months of purchase...Should have stuck to "American made" Broyhill....

Help! 

We just bought a natuzzi sofa and have not taken delivery, but bought it at place where there is no refunds, exchanges etc. I am about to have a nervous breakdown after reading all this. What to do? has anyone found the leather to be toxic?

any one like me who has been told there Natuzzi sofa has a hardwood frame,I can assure you they most definatly have not the seam on the arm of my two seater Sofa had to be straightened and it was done in my living room, they have a cheap chipboard frame, my sofa is not a year old until September, the small sofa however looks about 5 years old, the leather has gone all saggy a concern I had from the start because who ever made the large sofa certainly did not make the small, I also found head office staff to be quite rude

must be made in CHINA but payed natuzzi price

We have a natuzzi couch as well that has broken twice as well they dont give these away for free. Didnt buy it at the dollar store.

We had the same experience. Bought a very expensive Natuzzi sectional. Had issues from day 1. Natuzzi rep finally agreed to replace entire sectional. Had issues with second one 2 weeks after receiving. Store had closed in between and Natuzzi is unresponsive. I will never buy another Natuzzi POS again!

Same here! Second couch has broken along the front frame, just like the first. It took 18 months of arguing with the dealer to have it replaced and another six months for a new one to be made in Italy and shipped. We are about to start the process of getting the second one replaced! Natuzzi is totally overpriced junk!