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2.9 Based on 36 reviews
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  • Customers like
    • Dissapointed 4
    • Design 2
    • Great service 1
  • Customers don't like
    • Customer service 6
    • Quality of furniture 5
    • Repair service 3
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We had a bad experience as well. We ordered an 111 inch sofa along with a 69 inch loveseat. After waiting 5 months for the furniture (had to pay in full 3 months before delivery), we got an 83 inch sofa. We didn't refuse delivery, as we had no furniture in our living room, and we thought it was an innocent mistake on Natuzzi's part. We trusted them to exchange the sofa for the size that we ordered. What is truly sneaky on their part is... Read more

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  • From mobile
  • Aug 29
  • #908924

The faux leather they call leather is a joke! The living room set we paid $4,800.00 for peeled and dis colored within 2 years! No customer service from Florida leather Gallery and no customer service from Natuzzi!

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  • From mobile
  • Aug 24
  • #906600

Look at the leather on my arm chair. The sofa is the same way. The spring broke on the seat of the sofa a year after we got it and Macy's would do nothing. Dont buy Natuzzi.

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I was lucky that the faulty arm leather was replaced when the corners collapsed within first few months, but the new leather rippled immediately and they say it's right. I love the design of my £3900 sofa s but the shape has been lost within the first 6 months. I have no animals and no children, I live in the kitchen and barely use the sofa's how can this be right! Why do the showroom arms not ripple. Extra padding maybe! The arms started... Read more

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We purchased a Natuzzi couch and side chair recliner. My mom has three couches all Natuzzi's and they have been the best leather couches we thought until we bought them ourselves. We purchased them from Carsons in the Chicago area. It has been the worst experience for a consumer who loves to decorate. I have tired to have the company fix a lemon of a couch but they gave up. We have had Carsons out 3xs to fix what seems to be a poor frame. We... Read more

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Good afternoon I worked for this poorly managed dump for a few months. The astounding amount of ongoing complaints I heard over the phone was one thing but the rudeness I experienced from my 'manager' and saw customers dealing with was another. The headquarters at Finchley is poorly run. Few staff, tons of paperwork, emails, calls, crappy computer systems and customers who've spent thousands upon thousands waiting for decades to receive a... Read more

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I bought my husband a recliner and a few years later, the $1000 recliner leather(which ended up being bonded leather) is all cracked in the seating area and both arm rests. DO NOT BUY this junk. I could of have gone to Bob's and purchased a bonded leather for $250, and probably have gotten more use out of the recliner. So for $1000, I just threw in the garbage, because I had to buy a $150 cover, so no one knows how bad this chair looks. ... Read more

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  • From mobile
  • Jun 15
  • #866099

I purchased a Natuzzi sectional in 2000. It sits in our family room. In 2000 my kids were 9 and 7. We had 3 cats. This room is used constantly. 16 1/2 years later and my sectional still looks new!

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I bought 2 natuzzi sofas less than a year back. These sofas are in a house without pets and very moderately used and very well cared for. However, they started showing a sag on the back of the sofa and my back can feel the hard sofa frame when sitting on it with the recliners open. Both the sofas have the issue, one being more prominent. There was some loose foam that fell off from the inside, not sure where it came from. Upon contacting the... Read more

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Natuzzi Galleria Mall, Fort Lauderdale Customer service absolutely rude and unknowledgeable... Went in to find a beautiful electric love seat on special in the back and bought it on the spot... I was told it would be wrapped and cleaned for pickup in three days, I was fine with that, since it was a smaller piece that can easily fit in my truck...when I arrived three days later, all three associates spoke broken English and the couch had not... Read more

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