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This company have the worst customer service of any company I have ever encountered! Took my money for a sofa in Thurrock store back in May 2017, delivered me a broken sofa (not even the sofa I ordered) and havent come to collect it still. After many phone and email...
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1.0
#1112641
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Noticed slight sagging after a year and by the end of the 2nd year it was getting worse. Called company that sold the $$$$ sectional, Star, and was told it was out of warranty. Finally almost 4 years old I took it apart and found it was a one piece foam unit that had...
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Anonymous
Karen P. 70

Our sofa is sagging immediately after delivery and getting worse each day. Natuzzi is not willing to exchange the sofa.

1.3
#1072968
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Bought a leather sleeper sofa....when unfolded the foot area was over 4 inches higher than the head area. Shaped like a banana. Ever try sleeping sideways on a banana ? Called support...They said that it was within specifications. You would think a bed would be...
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wahlgren
Anonymous

natuzzi...assembles sofas in China, Brazil, Russia.........looks like no quality control...

1.0
I didn't like
  • Response to the problem
#1068948
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Natuzzi - Cardboard support

Natuzzi
#1070842
Bought beautiful microfiber/leather fabric was so comfy but the cushions sunk down so bad we had to throw out. No support what so ever from the couch and the company.
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Natuzzi - Buy Palliser!!!!

Natuzzi
#1054611
1.0
Details
Worst company ever. Terrible CS, & management....
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Natuzzi Loveseat Review

Natuzzi
#1036119
8 weeks after purchase the cushions on my leather Natuzzi Editions love seat have lost all plumpness. Compared to the sofa, it's like we are sitting on a hole where here should be padding. Warranty people from where we purchasedvae coming to look at it on Saturday. Historically, this company always denies warranty issues.
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Natuzzi B865 Leather Sofa Review

Natuzzi
#1019349
1.2
Details
Worst quality I have ever seen in my life. Spent over $6,000 and my Natuzzi sectionals broke down within WEEKS. Save your money & go somewhere else. I truly believe anywhere else will be better quality and probably a much better price! I was not shocked to see so many other people with the same complaints online. Will never purchase from Natuzzi again.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Never buy a leather high grade sofa from Natuzzi they delivered to me a black highest quality leather sectional sofa in black that turned green two weeks later I repeatedly went to the store made calls to them Customer Care had my warrantee continued communication for...
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Anonymous
Anonymous

Sooooo your black leather turned green, did it? Seems legit.

#1047370
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We purchased a Natuzzi leather love seat about 10 years ago. It has provided many years of great comfort and has stood up to wear and tear. I recently purchased (2) full size leather sofas and one of them has lost all of its' cushion support after only two years of...
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2.0
I liked
  • Dissapointed
I didn't like
  • Quality of the sofa
#1026729
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I purchased a Natuzzi leather sectional 18 months ago from Macy's, the salesman told me it came with a 10 year warranty, checked online saw warranty 10 years on frame/2 years on upholstery, so I purchased it. Now 18 months later the cushions have lost a measured 58% of...
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1.5
I liked
  • Design before failure
I didn't like
  • Product
  • Quality of furniture
  • Quality or responsibility
#1021777
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The cushions started sagging and when I reached out to the CEO of the company, they sent someone out who agreed but also said that he can fix it by adding more inserts and providing stronger support at the bottom. However company responded that the softness is for...
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1.2
I didn't like
  • Quality of furniture
  • Lack of customer service and quality of product
  • Follow up from customer service
#1006564
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On July 19, 2014 I took delivery of a Blair leather Natuzzi sofa from Macy's in Ft. Myers, FL. Three months later, there were two deep impressions on the sofa from sitting on it. I am not a large person. Service came and told me nothing was wrong. Three months later,...
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Pinecrest, Florida
I liked
  • Sofa until the butt holes were created within months
I didn't like
  • Yvonne in customer service
#985325
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Just bought a Natuzzi Trieste III from Hudsons Bay. Really disappointed that Natuzzi that was top in its field became so low in its leather material and craftsmanship. Now they're using cheap leather look a like material that easily cracks and looks fake. They don't...
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Anonymous
Louis Friend

So what, exactly, is your issue? Natuzzi Editions continues to use top grain leather and if you think it looks fake, maybe you aren't as familiar with fake leather as you thi...

1.8
#984846
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Contact Natuzzi

Mailing Address:
Natuzzi Americas INC
130 West Commere Avenue
HIGH POINT, NC 27260
Phone:
(336) 887-8300
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Natuzzi Recently Discussed

 
Doesn't last, frame bent, leather worn out, backrest deformed, supporting leg went through the holding frame. All in less than 8 years.
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Anonymous
Ruth

We bought a natuzzi leather sofa from Sears. I noticed some spotting on one of the cushions and as recommended by their instructions I used water on a soft cloth to wipe it. ...

1.9
#969638
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