4 years ago bought a 2 and 2/12 sets couch with 4 relax seats for € 7.000,00.
By delivery there were already problems, couch was taken back and 2 months later returned in the same bad condition.
Now 4 years later 2 times problems with electric relax and at this moment again 2 relax seats probelms.
Natuzzi has send a furniture maker 2 year ago who was in a hurry and has done his job for 40%. Complaines were not accepted only they would send that same guy again which was nor very serious about our complains. So we can say bad quality for a high price and no service at all, that is my opinion.
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $7000. The author is overall dissatisfied with Natuzzi and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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