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NATUZZI FURNITURE COLLAPSING AFTER LESS THAN 7 MONTHS
NATUZZI FURNITURE COLLAPSING AFTER LESS THAN 7 MONTHS
NATUZZI FURNITURE COLLAPSING AFTER LESS THAN 7 MONTHS
I purchased a Natuzzi sectional at Macy's 7 months ago. Within about 4 months the cushions started collapsing and the leather wrinkling. Where the recliner lays back it began rubbing holes in the leather (was misaligned and rubbing). I also noticed that in one place...
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2.7
Pinecrest, Florida
#968699
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5 years ago we bought 2 chairs for 5000. dollars. We are 2 professional adult, no children. The chairs have been so sunken in for the last couple years....finally I put a board on the chair....because it was causing back issues. I like the look of the furniture...but...
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2.0
I liked
  • Design
I didn't like
  • Quality of product
#965263
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We purchased an expensive Natuzzi set (2 sofas, arm chair and automan) for $6,000 from Sears and paid extra for the Guardsman warranty in 2010. The leather started to wrinkle, peel and crack during the first 4 years and this is not in direct sunlight and has gentle...
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3.1
I liked
  • Display and availability of product
I didn't like
  • Lack of customer service and quality of product
#960283
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Short Review on February 16, 2017

Natuzzi
#1009122
4.7
Details
I just bought a new Natuzzi Editions model. I'm happy I did, it looks great and it really seems they have made the improvements to quality!
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Diversity of Products or Services
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Natuzzi Chair Review

Natuzzi
#1002003
2.5
Details
We tried the chair in the showroom. It was the best and most comfortable but after waiting three months for the one we ordered when it arrived it is not the same. It doesn't move side to side and kills my lower back. Paid a big price for a chair I cannot use.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Natuzzi Sofa Review

Natuzzi
#996687
1.0
Details
Have a 3 piece couch set that has the sinking problem.I hate it and am going to burn it in front yard.Dont buy any of it you will regrett it
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Short Review on January 20, 2017

Natuzzi
#994665
1.4
Details
You might like the leather, but all else falls a part... run.
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Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Bought two Natuzzi Italia leather sofas with electrical reclining via a authorized Natuzzi dealer in Northern California. Upon delivery of the sofas, both sofas has severe reclining issues: One sofa's recliner didn't work fully and other one kept opening and closing...
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1.1
#949586
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Custom ordered a Diesis GR30 Custom Motion Couch from a local retailer in Oklahoma. Took about 4 months to receive, which was what I was told to expect. Couch looks great, love the leather, and finish. The problem has been with the motion control. Long story short...
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Anonymous
Anonymous

Crapola, too late as ours seems to be like yours. A loud nouce and jolt when reclining. We waited 3 months +!and have only had it 1 month.

1.8
#934889
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We had a bad experience as well. We ordered an 111 inch sofa along with a 69 inch loveseat. After waiting 5 months for the furniture (had to pay in full 3 months before delivery), we got an 83 inch sofa. We didn't refuse delivery, as we had no furniture in our...
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1.0
I didn't like
  • Unethical sales tactics
#916716
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I was lucky that the faulty arm leather was replaced when the corners collapsed within first few months, but the new leather rippled immediately and they say it's right. I love the design of my £3900 sofa s but the shape has been lost within the first 6 months. I have...
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2.6
Tonbridge, England
I liked
  • Design
I didn't like
  • Quality of product
#894592
Reply to reviews
We purchased a Natuzzi couch and side chair recliner. My mom has three couches all Natuzzi's and they have been the best leather couches we thought until we bought them ourselves. We purchased them from Carsons in the Chicago area. It has been the worst experience for...
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#885247
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Good afternoon I worked for this poorly managed dump for a few months. The astounding amount of ongoing complaints I heard over the phone was one thing but the rudeness I experienced from my 'manager' and saw customers dealing with was another. The headquarters at...
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Anonymous
Anonymous

Hi there,Can I ask if you worked at the Brent Cross branch. I just put down a deposit today for two sofas, but now I am very worried. Would it be possible to still cancel the ...

1.0
I didn't like
  • Quality of furniture
  • Customer service
  • Management
#868623
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I bought my husband a recliner and a few years later, the $1000 recliner leather(which ended up being bonded leather) is all cracked in the seating area and both arm rests. DO NOT BUY this junk. I could of have gone to Bob's and purchased a bonded leather for $250,...
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Anonymous
Sarasota Jim

Natuzzi DOES NOT now, nor have they ever manufactured ANY of their furniture using "bonded leather".

Oakville, Connecticut
I liked
  • Dissapointed
I didn't like
  • Quality of furniture
  • No gurantee
#866457
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