Do not buy a Natuzzi product - no matter how nice it looks

22 of 147 Natuzzi reviews

These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim.Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem.

I suspect that they are counting on selling volume and hoping that people will simply go away when they get stonewalled.It is unbelievable that this still goes on in a world where customer service is essential to survival

This review is a subjective opinion of a user.
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More Review Details

Reliability
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
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  • What I liked
      No items
  • What I disliked
    • No gurantee
    • Product
    • Customer service

Reason of review:
Warranty issue
Preferred solution:
Let the company propose a solution
Monetary loss:
$5000
Product or service
Natuzzi Leather Recliner
Review category
Furniture and Decor
review #784966

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22 of 147 Natuzzi reviews
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