These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim.Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem.
I suspect that they are counting on selling volume and hoping that people will simply go away when they get stonewalled.It is unbelievable that this still goes on in a world where customer service is essential to survival
More Review Details
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- No gurantee
- Customer service
- Reason of review:
- Warranty issue
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Natuzzi Leather Recliner
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
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