Dollard-Des-Ormeaux, Quebec
Not resolved
1.5
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
0 comments

These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim. Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem.

I suspect that they are counting on selling volume and hoping that people will simply go away when they get stonewalled. It is unbelievable that this still goes on in a world where customer service is essential to survival

Reason of review: Warranty issue.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

I didn't like: No gurantee, Product, Customer service.

Company wrote 0 public responses to the review from Feb 06, 2016.
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