Dollard-Des-Ormeaux, Quebec
0 comments
Not resolved

These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim.Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem.

I suspect that they are counting on selling volume and hoping that people will simply go away when they get stonewalled.It is unbelievable that this still goes on in a world where customer service is essential to survival

Review about: Natuzzi Leather Recliner.

I didn't like: No gurantee, Product, Customer service.

Review #784966 is a subjective opinion of a user.

1.5
Staff
Website
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Reliability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Warranty issue / $5000
Preferred solution Let the company propose a solution

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