These people simply do not stand behind their product and will do their best to weasel out of any warranty related claim. Rather than let their individual retailers manage claims, they have faceless people in an office somewhere look for technicalities to avoid addressing a problem.
I suspect that they are counting on selling volume and hoping that people will simply go away when they get stonewalled. It is unbelievable that this still goes on in a world where customer service is essential to survival
This reviewer shared experience about warranty issue and wants this business to offer any options to resolve the issue as the author lost $5000. The author is overall dissatisfied with Natuzzi and uploaded picture s. The most disappointing about natuzzi leather recliner from Natuzzi was no gurantee, product and customer service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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