On November 23, 2013 I purchased a Natuzzi couch and recliner from Raymour and Flanigan in Horseheads, NY. In two years, the cushions have lost their resiliency in many places and the leather is showing significant wear. I would consider our use to be "normal" - two adults working during the day, no children.
In 1999, I purchased a Natuzzi couch and was so pleased with the quality, I purchased this new set in 2013. I donated the first couch to a charity and on the day they took it away, it looked better than the pieces I have now. The quality of your leather and cushion material has seriously declined since 1999.
I didn't expect to be looking for a new recliner in two years!!
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