Product: Natuzzi Furniture Set Clear all filters (10 of 10 reviews match)
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Baers Furniture - Don'y buy a warranty from Baer's
After 2 years our natuzzi sofa lost it's resilience. When the warranty company came to inspect, we where told that resilience was not covered under the policy. We made numerous phone calls and sent e-mails to Baers. Several tech men came to the house to inspect the...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Hello I like to start by apologizing for any kind of inconvenience, that may have occurred, and I would like to try to assist you in this matter. Please provide me with a litt...

2.9
Product
Natuzzi Furniture Set
I liked
  • Variety of styles of furniture
I didn't like
  • Product quality and customer service
#1114105
Baers Furniture - DEFECTIVE PRODUCT AND ZERO CUSTOMER SERVIVE
Baers Furniture - DEFECTIVE PRODUCT AND ZERO CUSTOMER SERVIVE
We visited the store and brought a photo of our sofa, looked at the Natuzzi sleeper floor model (looked far better than our wrinkled sofa), lodged our complaint and ended up contacting "customer service". Since we had to return north, we were unable to schedule a...
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BaersFurniture1945
BaersFurniture1945
Baers Furniture Verified Representative

Mr. Smith, Thank you for reaching out to us again. We have been to your home and have advised you that this Natuzzi product requires minimal regulating. Please see the picture...

2.9
Product
Natuzzi Furniture Set
I liked
  • Salespersons
I didn't like
  • Product quality and customer service
#1111430
We bought 3 Natuzzi couches, ca $ 11,000 in the past. Then we bought 2 Natuzzi Genny Recliner chairs at $ 6,000. After 5 years the swivel pinion of one cracked and broke ! Natuzzi declined any possible mending-responsibility and referred us to an independent...
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Product
Natuzzi Furniture Set
#790843
Reply to reviews

With Official Company Response

In October 2012, I purchased a 5 piece all-leather set, nearly $5,000: red couch, 2 chairs (1 black and 1 red), and 2 ottomans (1 black and 1 red) from Dillards. One of the chairs that is used often is peeling on the head area, and the cushion is quite flat. I just...
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NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzz...

Product
Natuzzi Furniture Set
#738977
Reply to reviews

With Official Company Response

I purchased a natuzzi 3 piece suite 15 years ago and I could not have been happier. To be truthful we got fed up looking at it and decided to give it to my son and buy another. I wish I had known Natuzzi had moved the manufacturing from Italy to Brazil and China. I...
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NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuz...

Anonymous
boston

I think a lot of people are confusing the Natuzzi brands. There is Natuzzi italia which is the premium range still made in Italy of premium leather. Then there is natuzzi edit...

Product
Natuzzi Furniture Set
#512588
Reply to reviews

With Official Company Response

We bought a Natuzzi couch & loveseat. It started with a small piece peeling to cracking,tearing and then splitting.This started happening within days of the five year warranty ending. Seems to me Natuzzi knows their furniture has a short life span but doesn't...
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NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzz...

Anonymous
December 10, 2011

We bought a coach and loveseat leather set 5 years ago and the loveseat is now peeling and looks awful. It was right after the 5 year warranty we purchased fron Raymour and Fl...

Product
Natuzzi Furniture Set
#263257
Reply to reviews

With Official Company Response

We bought a Natuzzi sectional couch about 4 years ago. It cost us around $4,000 and we love it. It is comfortable and the leather is soft and supple. It was purchased from a reputable furniture dealer. You will notice many of the complaints on here were from purchases...
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NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuz...

Anonymous
Mark

I have a Natuzzi sectional #B641 and a sectional #A318. Love them both and have had no problems. Leather is exceptional. One in Dark Brown and the other in Oregon. No comp...

Product
Natuzzi Furniture Set
#232833
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With Official Company Response

CRESTA FURNITURE COMPLAINS TO OFFICE OF FAIR TRADING ABOUT PRICE FIXING OF NATUZZI FURNITURE Retailer notifies competition watch-dog about "consumers being ripped-off" Preston furniture retailer Cresta Furniture Limited has today complained to the Office of Fair...
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NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzz...

Peace child
Peace child

If your looking for a better priced Natuzzi, have a look at Natuzzi\'s other brands called Natuzzi Editions and Italsofa......half the price and still made in Europe! Edition...

Product
Natuzzi Furniture Set
#163146
Reply to reviews

With Official Company Response

CRESTA FURNITURE COMPLAINS TO OFFICE OF FAIR TRADING ABOUT PRICE FIXING OF NATUZZI FURNITURE Retailer notifies competition watch-dog about "consumers being ripped-off" Preston furniture retailer Cresta Furniture Limited has today complained to the Office of Fair...
Read more
NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzz...

Anonymous
RealityCheck

Well, I bought a sofa from the natuzzi main dealer and had horrific delays on delivery, poor customer service with plenty of broken promises and faulty products. Your brand ha...

Product
Natuzzi Furniture Set
#162961
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Natuzzi Furniture Set Review

#908924
1.3
Details
The faux leather they call leather is a joke! The living room set we paid $4,800.00 for peeled and dis colored within 2 years! No customer service from Florida leather Gallery and no customer service from Natuzzi!
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