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I bought a Natuzzi sectional that was supposed to have a 10 year warrantly on the frame. Three months after I got the fuunitue, one of the frames broke.

I called Natuzzi customer service to file a claim. Nattuzi sent a repair rep. out to review the furniture. After the review, the rep.

aknowledged that the damage is covered under the warranty and promised to come back within a week to repair the funiture. He said Natuzzi customer service will follow-up with me on the repair date. A week passed, no show. I followed up with Natuzzi customer service several times, still, no luck.

This is a complete rip off.

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Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzzi.com so we can further assist you and point you in the right direction.

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