We bought 3 Natuzzi couches, ca $ 11,000 in the past.
Then we bought 2 Natuzzi Genny Recliner chairs at $ 6,000.
After 5 years the swivel pinion of one cracked and broke !
Natuzzi declined any possible mending-responsibility
and referred us to an independent furniture specialist.
First, on the phone, the specialist immediately recognised the problem and said:"is it broken ?" (Apparently quite common !)
He had a re-engineered piece ready ! and I noticed that the pin he removed had a cross-drilled hole (where it broke apart).
According to the technician there is no reason for this hole !
This manufacturing disaster has cost us $ 460.
I guess the second Genny is "on the way for the same treatment".
Thank you very much Natuzzi; this reminds me of an Alfa Romeo:
Good looking but questionable quality !
Next time it will be a quality product at a reasonable price,
in clear text: IT'S NOT A NATUZZI !
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Natuzzi. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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