Natuzzi Genny Recliner problems
We bought 3 Natuzzi couches, ca $ 11,000 in the past.
Then we bought 2 Natuzzi Genny Recliner chairs at $ 6,000.
After 5 years the swivel pinion of one cracked and broke !
Natuzzi declined any possible mending-responsibility
and referred us to an independent furniture specialist.
First, on the phone, the specialist immediately recognised the problem and said:"is it broken ?" (Apparently quite common !)
He had a re-engineered piece ready ! and I noticed that the pin he removed had a cross-drilled hole (where it broke apart).
According to the technician there is no reason for this hole !
This manufacturing disaster has cost us $ 460.
I guess the second Genny is "on the way for the same treatment".
Thank you very much Natuzzi; this reminds me of an Alfa Romeo:
Good looking but questionable quality !
Next time it will be a quality product at a reasonable price,
in clear text: IT'S NOT A NATUZZI !
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