Reston, Virginia
4 comments
With Company response Not resolved

This if the POOREST workmen ship quality ever. One would think I went to a flea market to purchase.

I purchased a sectional with left and right recliners in May of 2004. Since that time I have had to replace the cables on the right side twice and the seats on both the right and left recliners have sunk down. I checked under the seats to find the release for the recliners has cut the webbing in half on both. Both the store and Natuzzi have refused to do anything due to warranty.

Also the leather on the foot bed of the recliner looks like a cat clawed it.

Review about: Leather Sectional.

Review #206258 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / Not specified
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NatuzziCares
#970096
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzzi.com so we can further assist you and point you in the right direction.

Stacy
#347204

I purchased a Natuzzi couch with reclining ends, loveseat and chair in 2003. Other than it took 5 mos to come from Italy, I have generally been pleased with it until early this year when the left cable on the couch broke and it no longer reclines. I would also like to hear where or how anyone has gotten the cable fixed.

Sheryl
Greenwood, Wisconsin, United States #269919

Rita, I purchased the left and right recliners as well and the cables for the left one has just gone out.I bought it 3 years ago and was told by Macy's Furniture, where I purchased it, that the manufacturer warranty was only good for two years.

I've been advised to call the manufacturer to get replacement parts but now I'm a little hesitant to go that route after reading some of the forums about Natuzzi and all the run arounds some people have been given. I don't want this issue to be stretched out for months. I've got a 6month old and don't have time for BS. I need a simple fix.

Can you tell me where you purchased those cables? Or is it something as easy as purchasing it at the nearest Home Depot?

Any assistance would be much appreciated.thanks!!

Catherine
#240781

In 1999 we purchased a natuzzi loveseat, recliner and couch.We have 5 children, all boys ages 8-18.

It is now 2011 we have 5 grandchildren this furniture is as beatiful as the day we got it.

I have and will always rate as the very best!The leather is awesome and mechanics on all of it is very durable.

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