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Bought it in 2004 am giving it to goodwill in 2008 chair is very uncomfortable and the seat has dropped down so far it shows lack of padding I am the only person who uses it and I am 130 lbs. Very poor construction and very expensive.

I would recommend this product to anyone and told everyone I know never to purchase a Natuzzi product. It is a Natuzzi recliner all leather and it is a ripoff My children are very upset as I am alone, older, and disabled.

I guess you are never too old to get ripoffed. The End

Location: Boca Raton, Florida

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Guest

Same with our 2 year old sofa. One side caves in, 2nd time in 2 years.

Do not buy Natuzzi! Made in China now and quality is very low.

Padding is gone on one side.

NatuzziCares
Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzzi.com so we can further assist you and point you in the right direction.

Guest

Me too purchased in 2005 and back is broken. Will not recline and is uncomfortable. Lots of money for junk.

Guest

Our swizel chair padding died while under warrantee. The Natuzzi service representative came and repaired it using newspaper instead of padding and rope instead of strappings.

Now the recliner cable snapped and I see the quality of the cable (good thing Natuzzi doesn't make parachutes or bicyles). We will call today and find out about the replacement cable and see if I'm smarter than a 5th grader and can install it myself.

Guest

Bought a Natuzzi recliner and it had no padding in the lumbar area. Furniture store would not stand behind it.

Terrible QC at Natuzzi. Bad customer service also.

Guest

I too have a reclining sofa and 2 swivel rocker chairs that I bought 8 years ago. They have had to withstand my 3 large teenage (and now adult) children and their friends abuse so the furniture has been through some rough times.

The strapping under the cushions sagged and rubbed against the reclining mechanism so that the straps were almost broken through. I contacted an upholstery repair place. They came to my house, took out the bottom cushions, took them to the shop to re-strap the cushions with twice the number of straps. I believe they also replaced the foam. I chose to have the strapping done firmly and the couch is still in good condition 4 years later.

The wire for the recliner mechanism has unattached itself a couple of times. I have re-attached that. Now one is broken. If I cannot get a replacement wire at a reasonable cost I will use a bike cable - one end has the little cylinder that goes in the handle/lever but the other end is just the wire. It will have to be threaded through the plastic sleeve where the old wire was (just like on a bike with the gear cables) On the recliner mechanism under the seat, there is *** where the original cable goes through to secure the wire. I will loop this through the hole and fasten it. This should work fine although the wire will have some stress at the loop point so may not last as long. It will work.

What I don't like is that the foot rests on the recliner couch are now not sitting straight when reclined. This is from my 6'4" 230 lb son sitting in the middle of the couch with one foot on each foot rest. I have not figured out how to fix this and the upholster had no fix either.

I also don't like that I occasionally need to take the hammer and 're-adjust' the closing mechanism under the foot rests so that it will stay closed. This seems to be the only way of fixing this problem!

Most of the leather still looks good however the footrests are looking rather worn.

We have another Natuzzi set with no recliner features - couch and loveseat in our living room. They are over 14 years old however we don't use them much. They still look good and are comfortable to sit on.

Guest

When my cable broke I just contacted Natuzzi and they sent me another with instructions. Get a clue folks

Guest
reply icon Replying to comment of Guest-215522

How did you contact Natuzzi....I cannot find anyone that will deal with me to replace a cable. we can install it ourselves.

Guest
reply icon Replying to comment of Guest-215522

hello i have the swivel rocking recliner purchased in 2008 everything is in great condition, the pull cord does move the leg piece straight out to reclining position but the back does not stay in place, if I push on it to the reclining position it pushes me back to straight up? Any idea how to fix this?

Guest

I Purchased a Natuzzi racliner and before two years the handle/cable broke. They replaced it.

Now, after less than a year it broke again and they say it is out of guaranty!!! The replacement should have AT LEAST a year guaranty, no?

Very disappointed with my purchase. Don't buy Natuzzi!

Guest
reply icon Replying to comment of Guest-186719

You were lucky. Who did you talk to?

Guest

Bought a Natuzzi recliner 2 years ago in lovely red fabric. Fabric has faded.

Padding in arms almost non-existent. Seat cushion sagging. Left side of chair loose. Worst of all, cable pulley broke off completely and chair won't recline.

Natuzzi don't want to know about it. Where to repair in Sydney?

Would never recommend their product to anyone - the quality is poor, the price too high. Much better options out there.

Guest

I have a Natuzzi lounge suit with a total of 3 recliners. The cabling has broken now on all 3 and even though the suite is only 4 years old the guarantee is out of date.

Apparently Natuzzi offer a 10 year guarantee if in Europe but only 2 years to Aussies. The padding in the sofa cushions has sunk making the thing quite uncomfortable. It will cost me AU$100 to re stuff 1 cushion by Natuzzi recommended technicians.. I was never told at purchase I would have to re stuff the cushions!

The local Natuzzi store say they can do nothing. A very expensive, disappointing experience. I wish I could get my hands on Mr Natuzzi who must be really living it up and laughing all the way to the bank in Italy. Anyone know of a tradesman in WA that can mend the cables on the recliners.

Natuzzi can sell the part for AU$35. but want to charge me AU$300 per recliner to mend!

Guest

bought a natuzzi recliner, and in less than a year, the pull cable broke, so we cannot recline the chair. still comfortable, but dont want to have to buy another one...anyone know if they will replace it ?

Guest

My recliner's metal levers brush/rub against the vertical plywood support/base of the arm rest, we can hardly open the recliner as it sticks at the beginning, then unfolds with a force, wife is 105 lbs cannot open the bloody thing, its funny to see her pushing against the back seat turning red in face, wish some mechanically inclined person could offer help.

Guest

You guys that have recliner problems and parts problem should contact U.S. Quality Furniture SERVICES in Houston for Natuzzi parts orders.

WARNING!!!!You will need I think your 11 or 12 digit serial number or you ain't getting a thing. That' just Natuzzi.Italian arrogance.I make a good living repairing this junk.

Guest
reply icon Replying to comment of Guest-142675

I can't find a SN on mine. Do you happen to have a SN for one of their motion sofas that has the 2 round silver buttons on the outside in a small rectangular frame. I need the power switch but don't have a SN on mine.

robert p Fcc

MADE IN CHINA

Guest

Hubby and I purchased sofa with 2 end recliners, and a matching loveseat. Leather was stunningly beautiful.

However, after only a few short months the side recliner where he likes to sit and watch TV started sinking. The support in the seat (which is nothing but strapping) was deteriorating at a rapid pace. Now, he cannot sit in the recliner without putting a pillow under his rear for added support. He says it hurts his back.

Would not recommend buying this brand. Company who sold us the set for $4,000 is out-of-business, and when we went to a another store in a nearby state they just shrugged their shoulders and offered no help because we didn't buy from them.

Very poor customer service. DO NOT BUY!

Guest

I am trying to find a replacement cable for my recliner model #144*-*** , brown traditional . It seems no one has any clue what I am talking about when I ask the store I bought it from ! Can any one help ?????????

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