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2.7
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Exchange, Refund and Cancellation Policy
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1 comment

Try to contact them via their own website.GOOD LUCK.

Caveat Emptor. I purchased a sofa and a love seat I decided to reupholster it and try to contact them. It has been several years but nonetheless they are still "doing business"... if that is what you call selling a product and offering no viable way for the consumer to contact yourself for support issues.

Their website is abominable- at least one trying to contact them through an iPad (which, in my opinion should be easily accomplished/accommodated by Natuzzi). I waste my time filling out the dreaded required fields information support request via their own website, click on I agreed to the terms (which terms have not even been presented at that point, but who really cares), and then get an error message telling me to resubmit which I tried three times. All required fields were completed perfectly.

Same error message.So go ahead and try to contact them- I dare you.

Review about: Natuzzi Sofa.

Reason of review: Poor customer service.

Monetary Loss: $101.

Preferred solution: Give me a U.S. telephone number or way to purchase reupholstering material..

I didn't like: Website or difficulty to contact.

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Natuzzi Response

Thank you for notifying Natuzzi, we value your feedback. We apologize that you have been having issues with your recent Natuzzi purchase. Please email us at information@natuzzi.com so we can further assist you and point you in the right direction.

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