Product: Natuzzi Sofa Clear all filters (88 of 88 reviews match)
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Called company that sold the $$$$ sectional, Star, and was told it was out of warranty. Finally almost 4 years old I took it apart and found it was a one piece foam unit that had split down the center. Also the back cushion is caving in. Not what you should have to do...
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Anonymous
Karen P. 70

Our sofa is sagging immediately after delivery and getting worse each day. Natuzzi is not willing to exchange the sofa.

1.3
Product
Natuzzi Sofa
#1072968
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Bought a leather sleeper sofa....when unfolded the foot area was over 4 inches higher than the head area. Shaped like a banana. Ever try sleeping sideways on a banana ? Called support...They said that it was within specifications. You would think a bed would be level...
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wahlgren
Anonymous

natuzzi...assembles sofas in China, Brazil, Russia.........looks like no quality control...

1.0
Product
Natuzzi Sofa
I didn't like
  • Response to the problem
#1068948
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I purchased Natuzzi sofa and love seat from Sandy's Furniture and cost me about $5,000 also I purchased 5 years warranty. From the delivery day I found problem in the product, the cushion is soft one side and firm other side, back support also defective. After...
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Product
Natuzzi Sofa
#1062397
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Natuzzi - Cardboard support

#1070842
Bought beautiful microfiber/leather fabric was so comfy but the cushions sunk down so bad we had to throw out. No support what so ever from the couch and the company.
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Natuzzi Sofa Review

#996687
1.0
Details
Have a 3 piece couch set that has the sinking problem.I hate it and am going to burn it in front yard.Dont buy any of it you will regrett it
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Natuzzi Sofa Review

#940626
2.2
Details
In 2014 I bought two Regia tub chairs and two Ciak sofas and the fabric on all of this furniture has gone loose they look so ugly and cheap now. The foam on the Regia tub chairs arm rests move around making the fabric look even worse. It's so frustrating because I contacted Natuzzi and they didn't bother emailing me back!
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
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Natuzzi Sofa Review

#906600
1.0
Details
Look at the leather on my arm chair. The sofa is the same way. The spring broke on the seat of the sofa a year after we got it and Macy's would do nothing. Dont buy Natuzzi.
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Warranty
Never buy a leather high grade sofa from Natuzzi they delivered to me a black highest quality leather sectional sofa in black that turned green two weeks later I repeatedly went to the store made calls to them Customer Care had my warrantee continued communication for...
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Anonymous
Anonymous

Sooooo your black leather turned green, did it? Seems legit.

Product
Natuzzi Sofa
#1047370
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We purchased a Natuzzi leather love seat about 10 years ago. It has provided many years of great comfort and has stood up to wear and tear. I recently purchased (2) full size leather sofas and one of them has lost all of its' cushion support after only two years of...
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2.0
Product
Natuzzi Sofa
I liked
  • Dissapointed
I didn't like
  • Quality of the sofa
#1026729
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I purchased a Natuzzi leather sectional 18 months ago from Macy's, the salesman told me it came with a 10 year warranty, checked online saw warranty 10 years on frame/2 years on upholstery, so I purchased it. Now 18 months later the cushions have lost a measured 58% of...
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1.5
Product
Natuzzi Sofa
I liked
  • Design before failure
I didn't like
  • Product
  • Quality of furniture
  • Quality or responsibility
#1021777
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The cushions started sagging and when I reached out to the CEO of the company, they sent someone out who agreed but also said that he can fix it by adding more inserts and providing stronger support at the bottom.However company responded that the softness is for...
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1.2
Product
Natuzzi Sofa
I didn't like
  • Quality of furniture
  • Lack of customer service and quality of product
  • Follow up from customer service
#1006564
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I purchase a Natuzzi Edition sectional sofa from Star Furniture. I had to order the sofa because Star Furniture didn't have the leather grade or the color that I want in stock. I did pay a full price of about 5k for it. After waiting more than 2 month, Star Furniture...
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Product
Natuzzi Sofa
#980424
They do not stand behind warranty's and service contracts!!We purchased a living room set in November of 2015, they delivered in December then in March something broke inside the arm on the coach. We called for service twice a month since march took 8 months for them...
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1.0
Product
Natuzzi Sofa
#980126
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Bought two Natuzzi Italia leather sofas with electrical reclining via a authorized Natuzzi dealer in Northern California. Upon delivery of the sofas, both sofas has severe reclining issues: One sofa's recliner didn't work fully and other one kept opening and closing...
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1.1
Product
Natuzzi Sofa
#949586
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