Product: Natuzzi Sofa Clear all filters (91 of 91 reviews match)
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Fortunately the delivery firm (which is a separate company) took the suites away and Natuzzi have refunded us (although they made another mistake in doing that) but no offer of compensation and we are left with a room without any furniture until we can find another,...
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Natuzzi Sofa
#1144478
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 Horrible for Natuzzi sofa
 Horrible for Natuzzi sofa
I purchased the Brio Natuzzi sofa approximately three years ago and as you can see from the photo there is a 20 inch sag in the cushion of the chaise part of the sofa. I called the store where I purchased the sofa and received nothing but rudeness. The store spoke to...
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1.0
Product
Natuzzi Sofa
I liked
  • Design before failure
I didn't like
  • Management
  • Customer service
#1137329
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Called company that sold the $$$$ sectional, Star, and was told it was out of warranty. Finally almost 4 years old I took it apart and found it was a one piece foam unit that had split down the center. Also the back cushion is caving in. Not what you should have to do...
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Anonymous
Karen P. 70

Our sofa is sagging immediately after delivery and getting worse each day. Natuzzi is not willing to exchange the sofa.

1.3
Product
Natuzzi Sofa
#1072968
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Natuzzi - Cardboard support

Bought beautiful microfiber/leather fabric was so comfy but the cushions sunk down so bad we had to throw out. No support what so ever from the couch and the company.
Product
Natuzzi Sofa
#1070842
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Bought a leather sleeper sofa....when unfolded the foot area was over 4 inches higher than the head area. Shaped like a banana. Ever try sleeping sideways on a banana ? Called support...They said that it was within specifications. You would think a bed would be level...
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wahlgren
Anonymous

natuzzi...assembles sofas in China, Brazil, Russia.........looks like no quality control...

1.0
Product
Natuzzi Sofa
I didn't like
  • Response to the problem
#1068948
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I purchased Natuzzi sofa and love seat from Sandy's Furniture and cost me about $5,000 also I purchased 5 years warranty. From the delivery day I found problem in the product, the cushion is soft one side and firm other side, back support also defective. After...
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Product
Natuzzi Sofa
#1062397
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Never buy a leather high grade sofa from Natuzzi they delivered to me a black highest quality leather sectional sofa in black that turned green two weeks later I repeatedly went to the store made calls to them Customer Care had my warrantee continued communication for...
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Anonymous
Anonymous

Sooooo your black leather turned green, did it? Seems legit.

Product
Natuzzi Sofa
#1047370
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We purchased a Natuzzi leather love seat about 10 years ago. It has provided many years of great comfort and has stood up to wear and tear. I recently purchased (2) full size leather sofas and one of them has lost all of its' cushion support after only two years of...
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2.0
Product
Natuzzi Sofa
I liked
  • Dissapointed
I didn't like
  • Quality of the sofa
#1026729
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I purchased a Natuzzi leather sectional 18 months ago from Macy's, the salesman told me it came with a 10 year warranty, checked online saw warranty 10 years on frame/2 years on upholstery, so I purchased it. Now 18 months later the cushions have lost a measured 58% of...
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1.5
Product
Natuzzi Sofa
I liked
  • Design before failure
I didn't like
  • Quality of furniture
  • Quality or responsibility
  • Product
#1021777
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The cushions started sagging and when I reached out to the CEO of the company, they sent someone out who agreed but also said that he can fix it by adding more inserts and providing stronger support at the bottom.However company responded that the softness is for...
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1.2
Product
Natuzzi Sofa
I didn't like
  • Lack of customer service and quality of product
  • Follow up from customer service
  • Quality of furniture
#1006564
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