Had excellent experience with Natuzzi pieces from 20 years ago so decided to get a new reclining couch from them. Looked great upon delivery but very shortly the padding started to bunch up, the recliner started to make noise and lately the stain is wearing off very upgraded ($$) leather. It's a little over two years from delivery and I was more concerned about some health issues than chasing customer service during the warranty period, so in that respect, my bad. Your responses since contact, you just no good. Stopped by the local store who asked for pics, which I emailed that weekend along with the original invoice showing the exact order numbers. They said they would forward to corporate office.
Corporate office calls and offers two phone numbers to call I could pay to have come out and give an estimate. One number doesn't work the other says I am not in their service area. Email the store with the disappointing response and they respond they will take it up with their manager and get back to me. That's near three weeks ago with no response.
Just like the quality and durability of your product 20+ years ago got around the lack of quality and terrible customer service you offer today will get around. I know I would not buy Natuzzi again.
More Review Details
What I liked
What I disliked
- Durability and terrible customer service
- Product or service
- Natuzzi Reclining Leather Sofa
- Review category
- Furniture and Decor
You May Also Like
- "The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..."
- "I have had my Natuzzi leather sofa and recliner for 10 years. We just moved and my wife insisted on new leather because of the color of our Natuzzi. She..."
- "I spent over $4000 on the second most expensive tempurpedic mattress in the store. When we got the mattress, we noticed it has several old, dirty stains. They mattress did..."
- " I went and seen this person and was disappointed with the service also this person is a *** she has a arrest record to prove it if you check..."
- "You don't really have to spend $250 to save $0.25 per gallon of gas. There is always sales at Winn-Dixie that allow the customer, or guest, to save an extra..."
- "Terminix are killers of pets like cats and dogs… The employees of that Company are unprofessional they don’t know nothing and they don’t care if there is any animal inside..."
- "Ordered a beautiful premium flower arrangement from Teleflora for parents 64th anniversary. Vase should've been larger bouquet should've had plenty of roses in rich oranges and yellows. What came was..."
- "I fell asleep while burning a Pier One Candle in my home. The material wrapped around the candle caught on fire and did some serious damage to my wall and..."
- "I've been a loyal Jawbone customer for...ever, it seems. My UP3 tracker started cracking and is now broken. They're phone support is down. Its been at least 3+days. I could..."