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Natuzzi - Furniture company from.hell
delivered furniture.with manufacture defects. sales rep just say need to go thru standard company procedure..i.e. leave customets to rot they are busy scaming new ones
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Anonymous
Anonymous

after paying for my furniture about half a year ago, i am still struggling to get one item exchanged and the other refund... i just wish i had never come across such upsetting...

1.0
I liked
  • Design
I didn't like
  • Company procedue takes months and still nothing satisfactory
  • Response to the problem
  • Customer service
#1192815
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We purchased our recliner couch and chair complained to Hains furniture were we purchased it they said its not their problem now their 3 years old from the beginning the couch if you lay down you feel the wood that separates the sections same with chair got hold of...
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Anonymous
Willam

It's a horrible idea to publish your name and personal info on an open internet chat website such as this.Three years old ?That is ancient history to a retailer.P.S. Your punc...

2.0
I liked
  • Color and stayl
I didn't like
  • Warrenty
#1189480
Reply to reviews
I was out shopping for new furniture in the Fort Lauderdale, Fl area. Several stores in the area carry Natuzzi. I liked the design of the product. I was going to purchase three pieces of Natuzzi at one of the stores I visited. I asked the sales associate about the...
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#1188750
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Purchased " Leather", loveseat and couch. After 2 years in my 2nd home, which is used only 4 months of the year, the leather cracked and peeled into small thin pieces at the top of the loveseat. I spent thousands on this alleged leather and want some compensation for...
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1.0
I liked
  • Appearance
I didn't like
  • Quality
#1176378
Reply to reviews
We ordered 2 suites (costing over £9000) and disposed of our existing suites the day before the delivery date. Having taken time off work for the delivery we were then told the suites had been sent to Scotland (we live in Hertfordshire) and we had to arrange another...
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#1144478
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I have a 2 year old natuzzi set (chair, ottoman, sectional couch). I came across this website as I was looking to see where problems may develop (and how I could possibly prevent them). I'm sorry to hear about so many issues. But I decided to write this to counter some...
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#1143643
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 Horrible for Natuzzi sofa
 Horrible for Natuzzi sofa
I purchased the Brio Natuzzi sofa approximately three years ago and as you can see from the photo there is a 20 inch sag in the cushion of the chaise part of the sofa. I called the store where I purchased the sofa and received nothing but rudeness. The store spoke to...
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1.0
I liked
  • Design before failure
I didn't like
  • Management
  • Customer service
#1137329
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This company have the worst customer service of any company I have ever encountered! Took my money for a sofa in Thurrock store back in May 2017, delivered me a broken sofa (not even the sofa I ordered) and havent come to collect it still. After many phone and email...
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1.0
#1112641
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Noticed slight sagging after a year and by the end of the 2nd year it was getting worse. Called company that sold the $$$$ sectional, Star, and was told it was out of warranty. Finally almost 4 years old I took it apart and found it was a one piece foam unit that had...
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Anonymous
Karen P. 70

Our sofa is sagging immediately after delivery and getting worse each day. Natuzzi is not willing to exchange the sofa.

1.3
#1072968
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Contact Natuzzi

Mailing Address:
Natuzzi S.p.A.
Via Iazzitiello, 47
Bari, 70029
Italy
Phone:
+39 080 882 0111
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Natuzzi Recently Discussed

 
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Natuzzi - Cardboard support

Bought beautiful microfiber/leather fabric was so comfy but the cushions sunk down so bad we had to throw out. No support what so ever from the couch and the company.
#1070842
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