Natuzzi

CORES needed back and seats internal support systems failed causing a sinking seat deck and back On NATUZZI Editions Leather 3 seater powered sectional recliner see photos

We have had NATUZZI sofas for many years they held shape fine

On July 26 2020 we purchased a NATUZZI Editions Leather 3 seater powered sectional recliner from ARIZONA LEATHER Scottsdale AZ. Invoice attached

Delivered Aug 7, 2020 prior to our move in.

We could easily see that the sectional was not correct appeared to sections not part of the full set.

We called Arizona Leather to report the issue along with photos but they insisted NO returns BUT they would send a service guy out to evaluate. This guy pounded, beat the leather, forced alignment, heated with hairdryer smashed the foam filling. Still Did not look like the floor model.

Photo of sectional used only by 2 adults in house, not heavy people, sit on sectional 4 hours in evening to watch movies.

NATUZZI Editions internal support systems failed

Technician's Report: Upon visit found sofa has collapsing seat cores and backrest cores.

The sofa is structural sound and wood/straps are intact and tight. Customer would need to order from the Furniture Store\Manufacture a New Seat Cores and Back Rest Cores, once customer has all Cores onsite I can return and do the installation.

DO NOT BUY FROM THIS COMPANY, THE WORST CUSTOMER CARE I HAVE EVER EXPERIENCED.

Being influenced by the 4.8 out of 5 Trustpilot rating, we placed an order paying a deposit. The next day I noticed from the indecipherable part codes on the hand written Order Form that the wrong sofa was on it.

Natuzzi wanted hundreds more to get what we asked the salesperson to order so I cancelled the order when they refused to refund our deposit. I raised a Section 75 claim against them using our card provider who upheld our case and refunded our deposit.

Dont let this manipulated TrustPilot rating influence your decision. As part of the pre-sales process, Natuzzi makes a big thing about this rating to instil confidence in prospective clients that they are the right company to place their order with.

What happens is immediately after the order is signed, the salesperson asks, if you are happy with the service Ive offered, please post a review while I attend to paperwork, asking you to scan a Trustpilot QR code on a card.

Youll see the 5 star ratings are very short and are obviously written in store, just after placing the order, when they will of course be happy with the service provided.

The reviews posted in store are not representative of Post Order reviews, if you edit the Trustpilot search to 1 and 2 star reviews, youll see real world reviews based on customers post sale/delivery experiences which are shocking. Also check Natuzzis appalling ratings and customers detailed shocking post sale and poor quality goods at:

Review Centre 1.1 out of 5

Facebook 1.2 out of 5

Reviews.io 1.4 out of 5

Pissedconsumer.com 1.8 out of 5

Product Review 2.2 out of 5

Trustpilot Natuzzi Glasgow 2.4 out of 5

Complaints Board 38 out of 43 complaints unresolved.

Beware Natuzzi is expensive junk

We bought a Natuzzi and it is very uncomfortable to sit on after only a year. The high-cost sectional still looks relatively new but the seat cushions are worn after relatively little use.

The sectional seats five people and with only two adults in our home we thought the sectional would last a long time.

Both adults

are relatively small (short and low weight). Unfortunately, the sectional has only lasted approximately one year and thats after it took nearly as long for delivery.

We do not recommend Natuzzi unless you have an extra $7,000 to $15,000 that you want to throw away with no perceived benefit.

I recommend Best Home Furnishings since I have owned furniture by this manufacturer and can say it is good quality, not expensive, and lasts a long time.

Purchased a $10,000 sectional 9-2021. Was delivered 3-2022 due to covid.

Several months later it looked like yellow spots were on just the 2 ends. Thought maybe it was shadows. Started to look worse and then determined it was discoloring on both ends. Went to furniture store in Surprise AZ and they sold us a cleaning kit and contacted service.

It is just me and my husband and we had leather for many years so we're surprised to see this happening based on what we were told was the best you vould buy. Service came out, tried to clean. Said we must be doing something and asked if we were on high blood pressure meds- NO

Then another company came put to look at it and said it must be environmental. We asked what does that mean and was told its when they have no answer!

Furniture store is willing to replace end piece if I paid half gor a new one. That's another 1200! Couch looks horrible with spots which are only on end pieces and we sit on all sections. We put covers on the 2 sections to hide it but they are getting larger.

We feel since it is on both end pieces that something happened in the manufacturing phase since it was during covid maybe wrong chemical in treating leather?? Whatever the reason very disappointed as this was to be our last couch being on a fixed income. I can't even look at it without stressing out. Shame on customer service for their treatment.

Will make sure our whole community knows to never purchase unless this is made right.

Thanks for blaming customer . Enviromental???

Have pictures if needed.

Our sofa and seat from NATUZZI, which was delivered october 2021, is in a bad state ... again.

After much complaining we finally in 2022 got a visit for the repair of the foam. But know the leather on the reclining seat is starting to get two small cracks, which open. Until now they are very small, but we are afraid that they will get bigger. We dont understand, we are so careful with the furniture that is is getting to be ridicules.

Also the foam is loosing its form (again) We choose to spend a lot of money for a good quality piece of furniture and what we got was worse then if we had bought the cheapest piece on the market.

We bought at El Corte Ingles in Alicante, a well known store for good products. They should toss this brand out of the store!