filters
state:
Show
city:
Show
product:
Show

purchased what unthought to be a beautiful sectional in march of 2015 waited 15 weeks for it too come..after about year and a half arm frame loose and arm as well as back and cushion looking deflated I purchased extra 4 year protect policy as well. tech was here in...
Read more
I liked
  • Dissapointed
I didn't like
  • Quality of furniture
#1364791
Reply to reviews
We bought an anniversary edition. Great color and leather. Costs of sofa 7299 euro's. After two years we couldn't sit in it anymore. Opened the leather from the bottom side and was shocked. Frame was build with refurbished woord and lashing straps were used for...
Read more
#1363478
Reply to reviews
Sofa cost over £2000 and is now only 5 months old and the company is only willing to repair which I will not accept as I have had a specialist visit. I have a sofa with one arm longer than the other, poor quality stitching - stitching marks left on the back of the...
Read more
1.0
#1363392
Reply to reviews
Show

Natuzzi - Very cheaply made

The wood box of my recliner is made of bristle board. Wood chips glued together to for a board. Instead of using 3/4 inch plywood the went cheap. And as to the price of my recliner $4500.00. The slider to where it attaches to the back and the bottom shattered literally with in a week. Horribly made, extremely cheap certainly not worth the money and it's a upgrade to a natuzzi Editions.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1355503
Reply to reviews
I am absolutely shocked by the work of Natuzzi. Very disappointed with the work of Customer Care. A few days ago I wrote about my problem in Customer Care on the official website of Natuzzi, but no answer was received! The problem, which is absolutely unacceptable for...
Read more
1.0
#1351344
Reply to reviews
we have a large Natuzzi leather sectional with two recliners at the end of each side, however the mechanism to open the recliner breaks and we cannot use the recliner as we cannot open it, love love love this repeated sectional. We purchased this at Raymour and...
Read more
5.0
#1349097
Reply to reviews
We purchased a BRAND NEW Franca chair from The Bay. When assembled from the box, it immediately did not function properly. Called The Bay, was referred to Natuzzi Cares. Then spent 3 and a half months, following up, phoning, emailing, having technicians cancel, finally...
Read more
1.8
I liked
  • Functional chair in the show room
I didn't like
  • Lack of customer service and quality of product
  • Having chair repaired rather than replaced
  • Runaround and delays
#1340087
Reply to reviews
We bought Natuzzi sectional sofa and we have guests ,next noticed color change of our light color sofa .They said because of color ,it is not covered .This happen not even 3 months after we bought .We went through directly with company and where we bought , nothing...
Read more
1.9
#1323517
Reply to reviews
Natuzzi - Undeserved reputation
I purchased a Natuzzi sofa and just after if went off factory warranty, one panel of the "leather" began to peel like a bad sunburn. I have owned leather furniture for years but have NEVER seen anything like this. The seating surfaces are fine but a cushion top panel...
Read more
1.0
I liked
  • Design before failure
I didn't like
  • Response to the problem
#1255796
Reply to reviews
Natuzzi - Leather is fake and peels like sunburn!
I purchased a very expensive Natuzzi Italsofa leather sectional and was told by the sales person, "This couch is great for pets and children - super durable." I figured at the time I didnt have children or pets, so I should be great! The leather was quite stiff and...
Read more
1.9
I liked
  • Design
I didn't like
  • Poor quality
#1246319
Reply to reviews