I purchased a Natuzzi leather sectional 18 months ago from Macy's, the salesman told me it came with a 10 year warranty, checked online saw warranty 10 years on frame/2 years on upholstery, so I purchased it. Now 18 months later the cushions have lost a measured 58% of...Read more
Natuzzi B865 Leather Sofa Review
Worst quality I have ever seen in my life. Spent over $6,000 and my Natuzzi sectionals broke down within WEEKS. Save your money & go somewhere else. I truly believe anywhere else will be better quality and probably a much better price! I was not shocked to see so many other people with the same complaints online. Will never purchase from Natuzzi again.
Short Review on February 16, 2017
I just bought a new Natuzzi Editions model. I'm happy I did, it looks great and it really seems they have made the improvements to quality!
The cushions started sagging and when I reached out to the CEO of the company, they sent someone out who agreed but also said that he can fix it by adding more inserts and providing stronger support at the bottom. However company responded that the softness is for...Read more
I didn't like
- Follow up from customer service
- Lack of customer service and quality of product
- Quality of furniture
Natuzzi Chair Review
We tried the chair in the showroom. It was the best and most comfortable but after waiting three months for the one we ordered when it arrived it is not the same. It doesn't move side to side and kills my lower back. Paid a big price for a chair I cannot use.
Natuzzi Sofa Review
Have a 3 piece couch set that has the sinking problem.I hate it and am going to burn it in front yard.Dont buy any of it you will regrett it
Short Review on January 20, 2017
You might like the leather, but all else falls a part... run.
On July 19, 2014 I took delivery of a Blair leather Natuzzi sofa from Macy's in Ft. Myers, FL. Three months later, there were two deep impressions on the sofa from sitting on it. I am not a large person. Service came and told me nothing was wrong. Three months later,...Read more
- Sofa until the butt holes were created within months
I didn't like
- Yvonne in customer service
Just bought a Natuzzi Trieste III from Hudsons Bay. Really disappointed that Natuzzi that was top in its field became so low in its leather material and craftsmanship. Now they're using cheap leather look a like material that easily cracks and looks fake. They don't...Read more
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