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I purchased a Natuzzi leather sectional 18 months ago from Macy's, the salesman told me it came with a 10 year warranty, checked online saw warranty 10 years on frame/2 years on upholstery, so I purchased it. Now 18 months later the cushions have lost a measured 58% of...
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1.5
I liked
  • Design before failure
I didn't like
  • Quality or responsibility
  • Quality of furniture
  • Product
#1021777
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Natuzzi B865 Leather Sofa Review

Worst quality I have ever seen in my life. Spent over $6,000 and my Natuzzi sectionals broke down within WEEKS. Save your money & go somewhere else. I truly believe anywhere else will be better quality and probably a much better price! I was not shocked to see so many other people with the same complaints online. Will never purchase from Natuzzi again.
1.2
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#1019349
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Short Review on February 16, 2017

I just bought a new Natuzzi Editions model. I'm happy I did, it looks great and it really seems they have made the improvements to quality!
4.7
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#1009122
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The cushions started sagging and when I reached out to the CEO of the company, they sent someone out who agreed but also said that he can fix it by adding more inserts and providing stronger support at the bottom. However company responded that the softness is for...
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1.2
I didn't like
  • Follow up from customer service
  • Lack of customer service and quality of product
  • Quality of furniture
#1006564
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Natuzzi Chair Review

We tried the chair in the showroom. It was the best and most comfortable but after waiting three months for the one we ordered when it arrived it is not the same. It doesn't move side to side and kills my lower back. Paid a big price for a chair I cannot use.
2.5
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#1002003
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Natuzzi Sofa Review

Have a 3 piece couch set that has the sinking problem.I hate it and am going to burn it in front yard.Dont buy any of it you will regrett it
1.0
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#996687
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Short Review on January 20, 2017

You might like the leather, but all else falls a part... run.
1.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
#994665
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On July 19, 2014 I took delivery of a Blair leather Natuzzi sofa from Macy's in Ft. Myers, FL. Three months later, there were two deep impressions on the sofa from sitting on it. I am not a large person. Service came and told me nothing was wrong. Three months later,...
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Pinecrest, Florida
I liked
  • Sofa until the butt holes were created within months
I didn't like
  • Yvonne in customer service
#985325
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Just bought a Natuzzi Trieste III from Hudsons Bay. Really disappointed that Natuzzi that was top in its field became so low in its leather material and craftsmanship. Now they're using cheap leather look a like material that easily cracks and looks fake. They don't...
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Anonymous
Louis Friend

So what, exactly, is your issue? Natuzzi Editions continues to use top grain leather and if you think it looks fake, maybe you aren't as familiar with fake leather as you thi...

1.8
#984846
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Doesn't last, frame bent, leather worn out, backrest deformed, supporting leg went through the holding frame. All in less than 8 years.
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Anonymous
Ruth

We bought a natuzzi leather sofa from Sears. I noticed some spotting on one of the cushions and as recommended by their instructions I used water on a soft cloth to wipe it. ...

1.9
#969638
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