filters
state:
Show
city:
Show
product:
Show
We purchased a Natuzzi couch and side chair recliner. My mom has three couches all Natuzzi's and they have been the best leather couches we thought until we bought them ourselves. We purchased them from Carsons in the Chicago area. It has been the worst experience for...
Read more
#885247
Reply to reviews
Good afternoon I worked for this poorly managed dump for a few months. The astounding amount of ongoing complaints I heard over the phone was one thing but the rudeness I experienced from my 'manager' and saw customers dealing with was another. The headquarters at...
Read more
Anonymous
Anonymous

Hi there,Can I ask if you worked at the Brent Cross branch. I just put down a deposit today for two sofas, but now I am very worried. Would it be possible to still cancel the ...

1.0
I didn't like
  • Customer service
  • Management
  • Quality of furniture
#868623
Reply to reviews
I bought my husband a recliner and a few years later, the $1000 recliner leather(which ended up being bonded leather) is all cracked in the seating area and both arm rests. DO NOT BUY this junk. I could of have gone to Bob's and purchased a bonded leather for $250,...
Read more
Anonymous
Sarasota Jim

Natuzzi DOES NOT now, nor have they ever manufactured ANY of their furniture using "bonded leather".

Oakville, Connecticut
I liked
  • Dissapointed
I didn't like
  • Quality of furniture
  • No gurantee
#866457
Reply to reviews

Short Review on December 03, 2016

Natuzzi
#966488
1.4
Details
Bought a natuzzi sectional because I had an old one which is still good the new one had numerous service problems also the leather is deteriorating between the seating surfaces would never buy there products again
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Natuzzi Sofa Review

Natuzzi
#940626
2.2
Details
In 2014 I bought two Regia tub chairs and two Ciak sofas and the fabric on all of this furniture has gone loose they look so ugly and cheap now. The foam on the Regia tub chairs arm rests move around making the fabric look even worse. It's so frustrating because I contacted Natuzzi and they didn't bother emailing me back!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Natuzzi Furniture Set Review

Natuzzi
#908924
1.3
Details
The faux leather they call leather is a joke! The living room set we paid $4,800.00 for peeled and dis colored within 2 years! No customer service from Florida leather Gallery and no customer service from Natuzzi!
Comment
Show
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Natuzzi Sofa Review

Natuzzi
#906600
1.0
Details
Look at the leather on my arm chair. The sofa is the same way. The spring broke on the seat of the sofa a year after we got it and Macy's would do nothing. Dont buy Natuzzi.
Comment
Show
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
I bought 2 natuzzi sofas less than a year back. These sofas are in a house without pets and very moderately used and very well cared for. However, they started showing a sag on the back of the sofa and my back can feel the hard sofa frame when sitting on it with the...
Read more
1.6
#862792
Reply to reviews
Natuzzi Galleria Mall, Fort Lauderdale Customer service absolutely rude and unknowledgeable... Went in to find a beautiful electric love seat on special in the back and bought it on the spot... I was told it would be wrapped and cleaned for pickup in three days, I was...
Read more
natuzziflorida
natuzziflorida

We're sorry to hear that you were not satisfied with our customer service. We always offer a white glove delivery service to our customers and most of them accept it. In your ...

2.5
#851874
Reply to reviews
Thank you for your response about our Nattuzi sofa. Based on your offer of 10% to assist with a repair it will be cheaper for use to purchase a new sofa. Besides this sofa only lasted 26 months before we contacted you about the problem. I would think the repair would...
Read more
#850457
Reply to reviews
NATUZZI AVENTURA, FLORIDA SAME ISSUE!!! THEY COLLECT YOUR FULL PAYMENT IN ADVANCE AND TELL YOU THAT YOU WILL RECEIVE YOUR SOFA WITHIN 4 - 6 MONTHS WHEN THE 6 MONTH APPROACHES NOBODY FOLLOWS UP AND THEY DONT TAKE YOUR CALLS UNTIL YOU INSIST. THEN THEY TELL YOU THAT...
Read more
1.4
I didn't like
  • Not keeping to delivery schedule
  • Difficulty to contact
#837098
Reply to reviews
The worst furniture brand I have ever seen. I ordered 2 tratto sofas 4 months back and was told to be delivered in March/April. I have been following up for last 3 weeks and have been given 3 different dates for delivery. Today I was told that it will be first couple...
Read more
Islington, England
#823700
Reply to reviews
Whatever you do not buy a Natuzzi product their warranties are not worth the paper they are written on - a 10 year warranty mind you . I have had my very expensive lounge for less than a year which took 4 months to get here to Sydney ( bought from the Natuzzi store...
Read more
1.0
Lakemba, New South Wales
I liked
  • Dissapointed
I didn't like
  • Quality of furniture
  • Repair service
#805126
Reply to reviews
Not your father's Natuzzi
Not your father's Natuzzi
Not your father's Natuzzi
Not your father's Natuzzi
Had excellent experience with Natuzzi pieces from 20 years ago so decided to get a new reclining couch from them. Looked great upon delivery but very shortly the padding started to bunch up, the recliner started to make noise and lately the stain is wearing off very...
Read more
1.0
#799318
Reply to reviews