We had a bad experience as well. We ordered an 111 inch sofa along with a 69 inch loveseat.
After waiting 5 months for the furniture (had to pay in full 3 months before delivery), we got an 83 inch sofa. We didn't refuse delivery, as we had no furniture in our living room, and we thought it was an innocent mistake on Natuzzi's part. We trusted them to exchange the sofa for the size that we ordered. What is truly sneaky on their part is that the sales order does not document the details, ie the collection and measurements of the pieces.
So, our bad for signing it and now we have NO recourse. They won't make this right so we are stuck.
IN ADDITION, they offered us a $600 "store credit" for accessories and now are NOT honoring the credit because we put this sale into dispute (we lost the dispute due to the lack of documentation). One thing has nothing to do with the other!
I would NEVER recommend Natuzzi Italia and they should be put out of business.
Product or Service Mentioned: Natuzzi Sofa.
Reason of review: Not as described.
Monetary Loss: $7600.
Preferred solution: Price reduction.
I didn't like: Unethical sales tactics.